Business Systems Analyst, LHH

LHH

Location:
Canada, Toronto

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We’re looking for a highly organized, solution-oriented individual who can balance operational needs with technical product knowledge. You'll support the day-to-day operations, enhancements, and data management of EZRA’s platforms (Force.com, Certinia PSA, Certinia Accounting, SFDC Partner Communities, and integrations). You’ll work closely with business and technical teams to triage production issues, document and prioritize enhancement requests, and ensure data quality across systems. This role is a great opportunity for someone looking to grow their experience in business systems, operations, and cross-functional collaboration.

Job Responsibility:

Monitor system issues and incoming requests from the business, triage and escalate as needed
track, test, and help implement small system enhancements and configuration changes
work closely with internal tech and LHH partners on day-to-day fixes and improvements
support system testing (UAT) for new releases and bug fixes
assist in documenting and organizing user feedback, enhancement ideas, and defects
provide coordination support across key projects, including meeting logistics, notes, and follow-ups
organize and collate all EZRA design requirements, enhancement requests, and bugs in support of PSA Platform Owner
support internal EZRA initiatives to improve processes and tooling usage
coordinate with Enablement teams on rollouts, training documentation, and change management efforts
ensure communication is clear, elevated, and always provide risk mitigation
connect the dots across related initiatives across the EZRA business that could have an impact with the system
perform routine data quality reviews and clean or update data as needed
support adoption reporting and system usage tracking
collaborate with analytics leads to ensure data dashboards reflect accurate and current information
assist in managing and improving processes related to data accuracy and governance
serve as a connector between business users and technical teams to ensure clear communication and smooth delivery
help schedule and prepare for alignment meetings across functional and system teams
maintain documentation of key decisions, actions, and open questions for reference
understand all elements of the platform from CRM, PSA, FFA, including integrations with EZRAs’ Delivery Management and Accounting systems
leverage foundational knowledge of Force.com to effectively communicate technical needs, understand new releases from Force.com and Certinia
monitor and prioritize EZRA backlog based on severity and impact
lead UAT and end-user training in partnership with Enablement teams and Workstream Leads

Requirements:

3-5 years of Operational Project or Product Manager working experience on a Product team and with strong technical acumen
experience in system implementation and agile product development
business analyst experience (translating business needs into technical requirements)
deep knowledge of platform components and customizations
knowledge of the Certinia platforms and Force.com
deep understanding of platform design
the ability to manage various cross-functional deadlines when working under pressure, and hold others accountable for timely deliverables
the ability to build collaboration locally and globally
experience managing, influencing, and communicating with stakeholders
skilled in Microsoft Office Suite of products, project management software, productivity tools, and user story management in ADO, Jira, or similar software
advanced Excel data manipulation, analytical, and reporting skills
data presentation and facilitation experience
a self-starter who operates proactively in the business and across functions
a leader who can create and maintain a strong culture of commitment to business objectives, as well as prioritize individual well-being
decisive, action-oriented, and comfortable working with ambiguity
a change ambassador not afraid to challenge the status quo or try new approaches
collaborative, working with other managers and function leads to embrace, drive, and implement best practices and continual enhancements
comfortable with ambiguity
able to scope projects end-to-end across the business with potentially limited knowledge and exposure in all areas
able to build exceptional stakeholder relationships both internally and externally, breaking down internal barriers
resilient and self-motivated
innovative in providing solutions to clients’ and business needs
flexible and display a 'can-do' attitude
a team player who openly embraces our values of collaborating, listening, learning, and authenticity

What we offer:

Your own world-class coach
friends and family coaching
2 weeks work from anywhere
charity days
learning and development budget
weekly wellbeing hour
health insurance
regional retirement savings plan
health and fitness reimbursement plan
supplementary health plan

Additional Information:

Job Posted:
September 23, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Business Systems Analyst

LHH

Location:Canada, Toronto

Category:IT - Administration

Contract Type:Employment contract