Business Systems Analyst Job at MyTennisLessons (Krakow)

Business Systems Analyst

MyTennisLessons

Location:
Poland , Krakow

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

16500.00 - 20600.00 PLN / Month

Save Job

Apply Position

Job Description:

As an Enterprise Transformation Quote-to-Cash Systems Analyst, you will support the business systems needs (including Salesforce, Integrations, Hub, and NetSuite and future applications), collaborate with SpotOn's user community and leadership to identify and document stories related to processes needing improvement or enhancement requests in our ongoing efforts to enhance end-to-end operational processes within and across teams. The perfect candidate will be meticulous, possess excellent follow-up skills, and excel in coordination to ensure the precision of desired outcomes. The Quote-to-Cash Systems Analyst will play a crucial role in developing new team members, investigating/reporting issues, and working with stakeholders to document and develop enhancements.The ideal candidate will have proven experience working with diverse teams, demonstrate excellent leadership and domain expertise, great communication skills, and a desire for continual improvement.

Job Responsibility:

Supports the business via Jira tickets in investigating, resolving, and escalating (when necessary) Salesforce issues and errors
Collection of requirements, bug details, and documentation
Configure and Enhance our Quote and Proposal capabilities using DealHub
Work with Stakeholders to document user stories as they apply deliverables to requests for fixes or enhancements within SpotOn’s end-to-end processes
Maintain a highly available Quote/Proposal process for our 600+ AE team using DealHub and Salesforce
Deep understanding of how to map business processes within our back-office systems while being able to explain technical elements to non-technical personnel, verbally and in writing
Researches, documents, and completes requirements for SFE JIRA projects
Manages UAT in QA for each release and documents acceptance/feedback to ensure successful deployments for SFDC and DealHub processes
When given a task, consider all relevant stakeholders and the processes leading to and from the requested changes
Weekly status communications to the Project Manager for broader team communication
Ability to convey knowledge of DealHub and Salesforce and how it can apply to the solution–guided requirements development and stakeholder education
Create end-user training content and collaborate with Enablement for deliverable development and collaboration on Sales and CRM (SFDC) processes
Works with Business Specialists to develop skills in story writing, requirements refinement, along with overall process and technology knowledge expansion

Requirements:

5+ years of experience in a Business Analyst, Consulting or Dealhub/Salesforce Administrative related position
Willing to come into our Kraków office 3 times per week
Flexibility with working hours, ideally availability from 12 PM to 8 PM CET
Able to multitask, prioritize, and manage time efficiently
Goal-oriented, organized team player
Encouraging to team and staff
able to mentor and lead
Excellent verbal and written communication skills
Pays strict attention to detail
Good interpersonal and presentation skills for interaction with all levels of management
Capacity to accept and utilize constructive criticism
Alignment with our company's values
Fluency in English and Polish (written and verbal)

What we offer:

Access to e-learning platforms
Fully paid private healthcare in LuxMed
Access to the Worksmile platform with a monthly top-up
Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
A laptop and essential work equipment provided by the company
New, modern, bright and comfortable office space in the city centre
A lot of free parking spots around the office
Access to the company’s library
Great working atmosphere
Chill out room with a PlayStation and games
Free snacks and beverages in the kitchen
Company parties and social activities
Employee referral program
Relocation Package within Poland

Additional Information:

Job Posted:
February 14, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

MyTennisLessons - All Job Offers

Job Link Share: