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Business Systems Analyst (Technical)

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ResMed

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Location:
United States , San Diego

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

109000.00 - 137000.00 USD / Year
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Job Description:

The GTS AMR Distributions team is focused on ensuring smooth operations and optimization of distribution systems and processes. In this role, you will monitor system performance, troubleshoot issues, and implement improvements to enhance the efficiency and reliability of the systems used in our distribution centers.

Job Responsibility:

  • Analyze and troubleshoot incidents, requests and changes related to HighJump Warehouse Management (WMS) applications and other systems used in our distribution centers based on tickets
  • Manage and respond to incidents, requests and changes in timely manner and resolve them within set SLAs
  • Communicate and work with end users to understand problems and explain root causes
  • Monitor and triage alerts related to performance issues, failures, or errors
  • Identify root cause and propose solution for recurring issues
  • Document incident resolution processes
  • Facilitate and coordinate with incident management team and business users in case of P1/P2 issue

Requirements:

  • 3 years of experience writing queries or stored procedures in SQL
  • Minimum 2 years of experience with HighJump Warehouse Management System (WMS) or other WMS applications
  • Experience with Tableau or Power BI is beneficial
  • Knowledge of SSRS is advantageous for generating detailed, structured reports
  • Bachelor’s degree
  • Minimum of 5 years of related experience
  • Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors
  • Demonstrates good judgment in selecting methods and techniques for obtaining solutions

Nice to have:

  • Experience with Tableau or Power BI is beneficial
  • Knowledge of SSRS is advantageous
What we offer:
  • comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance
  • Employees accrue three weeks Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
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