Business Systems Analyst II

• Clarify system, workflow, and process needs with operations to understand the purpose and content of requested enhancements
• Assist customers with understanding of system functionality and process flows and optimizing their use of assigned applications and specific project-driven tasks
• Analyze customer workflow and/or processes flows and assist customers with reengineering their department work
• Update customer strategies
• Improve processes related to account flow and reconciling accounts with customers
• Translate customer requests into program specifications appropriate to assigned tasks
• Understand and appreciate customers’ clinical and business functions
• This includes, but not limited to new customer file testing and implementation based on the timeframes given
• Document business requirements and technical details, utilizing a variety of tools including Word, Excel, Visio, Power Point and other tools as applicable
• Consult with management or senior team members as needed to gain knowledge needed for ownership of assigned process area
• Support day-to-day operation in assigned process area by responding to requests for research or minor changes to workflow
• Identify system enhancements that will improve business processes and support future business needs
• Identify issues and concerns and communicate them to management or senior team
• Develop options and recommendations
• Author, or provide review of, system request on behalf of the business units and process managers, serving as functional and technical liaison between the business units and IS organization
• Learn new technologies and systems to advance knowledge of operation and process improvements, consulting SME’s or leadership as needed to gain this understanding
• Develop detailed technical design for workflow automation, and implement system changes including monitoring for successful and intended outcomes
• Lead and facilitate meetings with project team, including end users, management, and IS team members
• Utilize operational and system knowledge to provide recommendations for increased efficiencies and automation through proprietary workflow system
• Perform other duties and special projects as assigned by management

• Bachelor's Degree Required
• Ability to work in a fast-paced, team environment
• Ability to produce written material to sufficiently communicate at all levels of the organization
• Proven ability to analyze complex business issues and identify, design and implement effective practical recommendations
• Superior diagnostic skills spanning organizational, group and individual needs
• Ability to keep confidential information as such
• Strong organizational skills and ability to manage multiple competing projects and deadlines
• With minimal guidance, define boundaries, set priorities, plan and manage multiple projects
• With guidance, develop detailed project schedules for all assigned projects, mapping dates and resources to tasks
• Monitor progress and resolve approved deviations from plan
• Independent, logical thinker with proven ability to perform detailed data analysis and make sound decisions
• Intermediary troubleshooting abilities, with ability to problem solve complex technical issues independently within a timely fashion
• Ability to understand operational business processes, and apply technical/system knowledge
• Ability to develop and/or present training to operational business users
• Ability to work independently or in a team environment, respectful of all positions at all levels
• Provide effective customer service by being courteous, polite and friendly at all times
• Acknowledge customers timely in order to determine their need and help the customer resolve the issue or request
• Participate in departmental programs that promote and deliver exceptional customer service
• Intermediate knowledge with database query tools such as MS Access or SQL
• Ability to handle multiple projects simultaneously
• Knowledge of project management methodologies

Knowledge of Six Sigma, TQM or other project and process management systems