Business Systems Analyst II - IM Project Management Office

• Clarify system, workflow, and process needs with operations to understand the purpose and content of requested enhancements
• Assist customers with understanding of system functionality and process flows and optimizing their use of assigned applications and specific project-driven tasks
• Analyze customer workflow and/or processes flows and assist customers with reengineering their department work. Update customer strategies. Improve processes related to account flow and reconciling accounts with customers
• Translate customer requests into program specifications appropriate to assigned tasks. Understand and appreciate customers’ clinical and business functions. This includes, but not limited to new customer file testing and implementation based on the timeframes given
• Document business requirements and technical details, utilizing a variety of tools including Word, Excel, Visio, Power Point and other tools as applicable
• Consult with management or senior team members as needed to gain knowledge needed for ownership of assigned process area
• Support day-to-day operation in assigned process area by responding to requests for research or minor changes to workflow
• Identify system enhancements that will improve business processes and support future business needs
• Identify issues and concerns and communicate them to management or senior team. Develop options and recommendations
• Author, or provide review of, system request on behalf of the business units and process managers, serving as functional and technical liaison between the business units and IS organization
• Learn new technologies and systems to advance knowledge of operation and process improvements, consulting SME’s or leadership as needed to gain this understanding
• Develop detailed technical design for workflow automation, and implement system changes including monitoring for successful and intended outcomes
• Lead and facilitate meetings with project team, including end users, management, and IS team members
• Utilize operational and system knowledge to provide recommendations for increased efficiencies and automation through proprietary workflow system
• Perform other duties and special projects as assigned by management

Bachelor's Degree Required

• Knowledge of Six Sigma
• knowledge of TQM or other project and process management systems
• intermediate knowledge with database query tools such as MS Access or SQL
• knowledge of project management methodologies