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Business Systems Analyst / Application Support Specialist

United Kingdom, Milton Keynes Employment contract 35000.00 - 45000.00 GBP / Year · Job Posted June 28, 2026
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Job Description

As a Business Systems Analyst / Application Support Specialist, you'll take on a hands-on, business-facing role where you'll work closely with teams across operations, finance, sales and warehousing. You'll play a key part in improving processes, resolving system issues, and supporting ongoing development of critical business systems. This is an exciting opportunity for someone who enjoys working at the intersection of business and technology, making a direct impact on how systems support day-to-day operations.

Job Responsibility

  • Act as the go-to expert for business systems, including ERP and integrated platforms
  • Work with stakeholders to understand challenges and drive process improvements
  • Investigate and resolve 2nd/3rd line system issues
  • Support system upgrades, enhancements, and new implementations
  • Analyse data and produce insightful reports to support decision-making
  • Test system changes to ensure performance, reliability, and smooth operation
  • Deliver user training and improve system adoption across teams

Requirements

  • Experience working with ERP systems (e.g. Sage, SAP, Oracle, or similar)
  • Background in systems analysis, application support, or business analysis
  • Strong problem-solving and troubleshooting skills
  • Comfortable working with data and databases (e.g. SQL)
  • Able to communicate effectively with both technical and non-technical stakeholders

Nice to have

  • Experience with Sage X3
  • Exposure to e-commerce platforms (e.g. Shopify, Magento)
  • Understanding of finance, supply chain, or warehouse operations

What we offer

  • Opportunity to play a key role in system and process improvement
  • Work across multiple business functions
  • Collaborative and forward-thinking team environment
  • Ongoing learning and development opportunities
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