Business Systems Analysis Specialist

• Responsible for business analysis, troubleshooting and resolution of requests and incidents while adhering to departmental procedures
• Responsible for data analysis and provide insights on the data to the customers
• Communicate directly with customers, provide needed information and details on the assigned tasks
• Use issue and request management application to record, track progress and milestones
• Collaborate with the various teams (i.e., business, development and QA) to ensure that tasks are handled and brought to closure in an efficient and timely manner
• Gains an in-depth understanding of application functionality and the business processes supported by these applications
• Understand and meet the customer and senior management expectation on the delivery of the assigned tasks and keep them updated
• Provides knowledge transition and training on supported applications to other team members when needed
• Conduct business in a professional and ethical manner to reinforce goodwill and profitability for the company

• 5+ years of experience as a Business Analyst
• 3-5 years of experience in PL/SQL
• 5+ years of experience in P&C Insurance Industry
• 7-8 years’ experience in business analysis, application support, system analysis with an understanding of software development lifecycle
• Ability to exercise judgment using procedures and practices to determine the appropriate course of action and possess creative problem-solving skills
• Successful candidate must have high level of interpersonal skills to communicate effectively with customers and internal IT team members
• Clear and concise documentation skills
• Excellent organizational, communication, comprehension, follow through, and documentation skills are required
• Willingness to learn and adapt to new skills/technology
• Assume initiative and ownership of tasks assigned
• Focus on providing exceptional customer service
• Successful candidate must work well in a group, as well as alone and unsupervised
• Good time management skills are required to keep up with a tasks and requests from customers

Basic SQL querying/scripting a plus