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NTT DATA Logo NTT DATA · Customer Service

Business Systems Analysis Specialist

India, Hyderabad · Job Posted May 05, 2026
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Job Description

The Business Systems Analysis Specialist is essential in providing outstanding customer service in the life insurance industry. Candidates should have at least 2 years of experience in customer interactions and a strong focus on accuracy in a high-volume environment. A Bachelor's or Master's degree is preferred. Key skills include customer service, attention to detail, and problem-solving. The role involves managing workflows and building relationships with agents. Candidates must pass a background check.

Job Responsibility

  • Deliver a superior customer experience to the distribution channels—agents and agencies—by ensuring life insurance applications are processed with speed, accuracy, and a strong commitment to service
  • Operate within a high-volume production environment focused on administrative record keeping, application review, and workflow management to support efficient policy processing

Requirements

  • 2+ years of professional work experience interacting with customers in life insurance and/or annuity fields
  • Experience working in a production or processing environment with strong attention to accuracy and quality
  • Passion for working for a company with a cause-driven culture
  • Bachelor's/Master's degree preferred
  • Must be able to successfully pass a background check that may include fingerprinting

Nice to have

  • Detail-oriented with the ability to manage multiple tasks in a fast-paced, high-volume environment
  • Excellent communicator with empathy and strong listening skills
  • Strong customer service mindset and ability to build relationships with agents and internal partners
  • Intuitive problem-solver who thinks critically and creatively to resolve processing challenges
  • Results-oriented and able to balance independent work with team collaboration
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