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The Business Systems Analysis Specialist role at NTT DATA involves managing endpoint tools like Nexthink, 1E Tachyon, and SysTrack to enhance user experience and performance. Candidates should have over 10 years of IT experience, with strong skills in stakeholder and vendor management. A degree from a reputed institution is required, along with relevant certifications. This position offers an opportunity to work in a dynamic environment focused on innovation and collaboration.
Job Responsibility:
Identification of potential use cases to improve user experience, stability, and performance scores in the designated DEX tool
Experience in implementing and driving automation initiatives
Create intake processes to gather requirements from stake holders
Participate in problem hunting sessions to identify opportunities in the environment
Analytical skills to slice and dice the data per use case needs
Create success stories for the customer/ leadership
Responsible for customer/stakeholder relationship management
Provide cross functional support
Act as a liaison between vendor and client
Requirements:
Must have 10+ years of IT experience
3+ years in managing endpoint tools – Nexthink/ 1E Tachyon/ SysTrack
Nexthink/ 1E Tachyon/ SysTrack Platform Foundation & Administrator certificates
ITIL foundation certifications
Project Management tools – JIRA, Azure DevOps
Experience of working on ITSM - ServiceNow, Remedy
Possesses knowledge of Microsoft Applications like MS Visio, MS Excel & MS PowerPoint