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The Business Systems Analysis Senior Specialist at NTT DATA is responsible for enhancing user experience and performance through effective management of endpoint tools and ITSM solutions. With over 8 years of IT experience, the ideal candidate will have expertise in Nexthink, JIRA, and ServiceNow. Key responsibilities include stakeholder management, problem-solving, and creating success plans to achieve business objectives.
Job Responsibility:
Identification of potential use cases to improve user experience, stability, and performance scores in the designated DEX tool
Experience in implementing and driving automation initiatives
Create intake processes to gather requirements from stakeholders
Participate in problem hunting sessions to identify opportunities in the environment
Analytical skills to slice and dice the data per use case needs
Create Success Plans, Roadmaps and Value Realization documents to help customer achieve business objectives
Responsible for customer/stakeholder relationship management
Provide cross functional support
Act as a liaison between vendor and client
Requirements:
Must have 8+ years of IT experience
2+ years in managing endpoint tools – Nexthink
Nexthink/ 1E Tachyon/ SysTrack Platform Foundation & Administrator certificates
ITIL foundation certifications
Project Management tools – JIRA, Azure DevOps
Experience of working on ITSM - ServiceNow, Remedy
Possesses knowledge of Microsoft Applications like MS Visio, MS Excel & MS PowerPoint