Business Systems Analysis Senior Analyst Job at NTT DATA (Coimbatore)

Job Description

The Senior Business Systems Analyst role requires 8 to 10 years of experience in the Insurance BPO industry. The candidate will drive business insights, support process transformation, and ensure quality delivery. Strong analytical skills, knowledge of quality methodologies, and proficiency in data analysis tools are essential. A Lean Six Sigma certification is highly desirable. We are seeking a detail-oriented Business Analyst with experience delivering cutting-edge transformation initiatives in the Insurance BPO industry (experience in the Insurance BPO domain preferred). The ideal candidate will be responsible for driving business insights, supporting process transformation, and ensuring quality delivery. This role requires strong analytical skills, knowledge of quality methodologies, and the ability to collaborate across teams to deliver impactful solutions in a fast-paced BPO environment.

Job Responsibility

Liaise with stakeholders to understand business needs, pain points, and improvement opportunities
Translate client requirements into clear functional specifications and process flows
Document “As-Is” and “To-Be” processes, identifying gaps and recommending solutions
Defines overall application functional / business requirements with end users
Recommends solutions, modifications, configurations, and processes
Implements, designs and / or upgrades applications
Creates test plans for projects
Analyzes model test discrepancies to find trends and works with programmers to resolve
Establishes cost and time estimates for development and implementation of projects
Produces business process flow charts, communications, presentations, and other materials for knowledge transfer to leadership
Evaluates user requirements for one or more specialized business applications and translates those needs into defined user assessment plans or specifications used in determining end-user business or technical needs
Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results
Acts as a team leader for projects with moderate budgets or of a short to intermediate duration
Mentors less experienced team members
Perform data analysis to identify trends, anomalies, and actionable insights for stakeholders
Develop dashboards, MIS reports, and KPIs to track performance and highlight opportunities for improvement
Partner with operations teams to ensure data-driven decision-making and continuous improvement
Identify opportunities for process optimization, automation, and digital transformation within insurance operations
Support the design and implementation of process reengineering initiatives that drive efficiency, accuracy, and customer satisfaction
Collaborate with technology and operations teams to enable innovative solutions aligned with industry best practices
Apply quality management methodologies (Lean, Six Sigma, etc.) to monitor and improve process performance
Conduct root cause analysis on errors, variances, and process breakdowns
recommend corrective and preventive actions
Ensure compliance with regulatory requirements, data security standards, and insurance industry guidelines
Engage with clients, senior leaders, and cross-functional teams to gather feedback and align solutions with strategic goals
Provide regular project updates, risk assessments, and status reports
Act as a bridge between business stakeholders and technical teams

Requirements

Strong understanding of Insurance domain processes (Life, Annuity, Health, or P&C preferred)
Proven experience in BPO/Operations environment with a focus on insurance
Knowledge and practical application of quality methodologies (Lean, Six Sigma, ISO, COPC preferred)
Strong analytical, problem-solving, and critical thinking skills
Proficiency in data analysis and visualization tools (Excel, Power BI, Tableau, SQL preferred)
Strong documentation skills (BRD, FRD, Use Cases, Process Maps)
Strong knowledge of system development methodology, project management and system architecture
Ability to identify and evaluate IT and business challenges from a broad perspective
Exceptional ability to translate between non-technical business users and technical IT resources
Excellent client service attitude and leadership capabilities
Exceptional organizational and time management skills
Excellent communication and presentation skills, with the ability to influence stakeholders at multiple levels
Graduate & Postgraduates with exposure to BPO & IT industry
Overall 8 to 10 years of experience with at least 4 to 5 years in Business Analyst roles (within Insurance BPO operations preferred)
Exposure to process transformation, digital initiatives, or automation projects in the insurance sector
Willing to work in AR shifts (Monday to Friday 5:30pm to 3:30am)

Nice to have

Familiarity with automation tools (RPA), Gen AI, Agentic AI, workflow solutions, and transformation initiatives are desirable
Certification in Lean Six Sigma (Green Belt or higher) is highly desirable
Experience working with global stakeholders across geographies is a plus

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Business Systems Analysis Senior Analyst

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