CrawlJobs Logo
NTT DATA Logo NTT DATA · IT - Administration

Business Systems Analysis Analyst

India, Hyderabad Employment contract · Job Posted June 16, 2026
Apply Position
Job Link Share

Job Description

The Business Systems Analyst position focuses on delivering superior customer service in the life insurance sector. Candidates should have at least 2 years of experience in customer interactions and a strong attention to detail. A Bachelor's or Master's degree is preferred. Key responsibilities include managing workflows, ensuring accuracy in application processing, and building relationships with agents. Strong communication and problem-solving skills are essential for success in this role. Our Case Managers deliver a superior customer experience to the distribution channels—agents and agencies—by ensuring life insurance applications are processed with speed, accuracy, and a strong commitment to service. This role operates within a high-volume production environment focused on administrative record keeping, application review, and workflow management to support efficient policy processing.

Job Responsibility

  • Managing workflows
  • Ensuring accuracy in application processing
  • Building relationships with agents
  • Delivering a superior customer experience to distribution channels
  • Processing life insurance applications with speed and accuracy
  • Administrative record keeping
  • Application review
  • Workflow management to support efficient policy processing

Requirements

  • 2+ years of professional work experience interacting with customers in life insurance and/or annuity fields
  • Experience working in a production or processing environment with strong attention to accuracy and quality
  • Passion for working for a company with a cause-driven culture
  • Must be able to successfully pass a background check that may include fingerprinting

Nice to have

  • Detail-oriented with the ability to manage multiple tasks in a fast-paced, high-volume environment
  • Excellent communicator with empathy and strong listening skills
  • Strong customer service mindset and ability to build relationships with agents and internal partners
  • Intuitive problem-solver who thinks critically and creatively to resolve processing challenges
  • Results-oriented and able to balance independent work with team collaboration
NTT DATA - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Business Systems Analysis Analyst

8 matching positions

Business Systems Analysis Senior Analyst

The Senior Business Systems Analyst role requires 8 to 10 years of experience in...
Location
Location
India , Coimbatore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong understanding of Insurance domain processes (Life, Annuity, Health, or P&C preferred)
  • Proven experience in BPO/Operations environment with a focus on insurance
  • Knowledge and practical application of quality methodologies (Lean, Six Sigma, ISO, COPC preferred)
  • Strong analytical, problem-solving, and critical thinking skills
  • Proficiency in data analysis and visualization tools (Excel, Power BI, Tableau, SQL preferred)
  • Strong documentation skills (BRD, FRD, Use Cases, Process Maps)
  • Strong knowledge of system development methodology, project management and system architecture
  • Ability to identify and evaluate IT and business challenges from a broad perspective
  • Exceptional ability to translate between non-technical business users and technical IT resources
  • Excellent client service attitude and leadership capabilities
Job Responsibility
Job Responsibility
  • Liaise with stakeholders to understand business needs, pain points, and improvement opportunities
  • Translate client requirements into clear functional specifications and process flows
  • Document “As-Is” and “To-Be” processes, identifying gaps and recommending solutions
  • Defines overall application functional / business requirements with end users
  • Recommends solutions, modifications, configurations, and processes
  • Implements, designs and / or upgrades applications
  • Creates test plans for projects
  • Analyzes model test discrepancies to find trends and works with programmers to resolve
  • Establishes cost and time estimates for development and implementation of projects
  • Produces business process flow charts, communications, presentations, and other materials for knowledge transfer to leadership
  • Fulltime
Read More
Arrow Right

Senior Systems Analyst / Business Analyst (Digital Banking)

Senior Systems Analyst / Business Analyst (Digital Banking). About the Role: We ...
Location
Location
South Africa , Johannesburg
Salary
Salary:
750.00 - 850.00 ZAR / Hour
myn.co.uk Logo
Myn
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10–15 years of experience in a Systems Analyst / Business Analyst role or similar
  • Proven experience in banking or financial services, with deep understanding of banking operations and regulatory environments
  • Hands-on experience with digital banking platforms: online banking, mobile banking, and digital wallets
  • Strong understanding of systems architecture, integration patterns, and APIs
  • Track record of successful end-to-end project delivery in complex environments
  • Exceptional analytical, problem-solving, and communication skills
  • Experience working in or supporting banks in Africa (West, East, or Southern Africa markets preferred)
  • Familiarity with payment systems, AML/KYC compliance, and mobile money ecosystems
  • Agile / Scrum experience and familiarity with tools like Jira, Confluence, etc.
  • Bachelor's or Master’s degree in Computer Science, Information Systems, Finance, or a related field
Job Responsibility
Job Responsibility
  • Work closely with business stakeholders to gather, analyze, and validate business requirements
  • Translate business needs into detailed functional and non-functional specifications
  • Support business case development and feasibility analysis for digital initiatives
  • Drive the enhancement of customer experience across digital channels
  • Collaborate with architects and development teams to design end-to-end solutions
  • Analyze existing systems to identify gaps, inefficiencies, and opportunities for improvement
  • Participate in system integration planning, including APIs and third-party platforms (e.g., digital wallets, payment gateways)
  • Ensure alignment between business needs and technical implementation
  • Lead requirements definition and support delivery of digital banking products, including: Online banking, Mobile banking applications, Digital wallets
  • Contribute to the roadmap for digital innovation, staying abreast of fintech and mobile trends
Read More
Arrow Right

Principal Analyst I – Business Systems Analyst Digital Banking

Software Resources has an immediate job opportunity for a Principal Analyst I – ...
Location
Location
United States , Irving/Dallas, TX
Salary
Salary:
Not provided
softwareresources.com Logo
Software Resources
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of related experience
  • Bachelor’s degree in related field required
  • Previous leadership experience preferred
  • Advanced knowledge of general Financial Services or Banking is preferred
  • Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
  • Advanced to expert in process and data analysis within one or two domains or functional areas with deep critical thinking skills
  • Experience working as a SME across one or two domains or functional areas
  • Advanced speaking and writing communication skills
  • Occasional travel required
  • Previous experience in working on digital transformation programs, Core and Digital Banking conversions (such as Client, FIS, Client, and Q2 Digital Banking)
Job Responsibility
Job Responsibility
  • Lead activities to review current processes and metrics that support operational effectiveness
  • Identify constraints or opportunities that inhibit or accelerate the business and technology strategy
  • Develop options or approaches to improve business outcomes
  • Drive implementation of solutions to achieve desired results
  • Accountable for the development and review of artifacts to ensure they accurately describe current state processes, practices, and/or metrics
  • Determine root cause for constraints in the process
  • Take part in the identification of alternative processes and practice options with associated impact on KRIs/KPIs or Operational Metrics
  • Track and communicate enhancements to the current process and practices as to whether the desired results are being realized through the use of data, metrics, and other quantitative measures
  • Engage with enterprise subject matter experts and stakeholders to tackle complex issues or opportunities that require significant coordination and alignment across different business units
  • Accountable for understanding the problem statement or opportunity, capturing current state insights while also providing options and recommendations to the identified stakeholders
What we offer
What we offer
  • medical, dental, and vision coverage
  • a 401(k) with company match
  • short-term disability
  • life insurance with AD&D
Read More
Arrow Right

Principal Analyst I – Business Systems Analyst Digital Banking

We have an immediate direct hire/perm opening for a Principal Analyst I-Business...
Location
Location
United States , Columbus
Salary
Salary:
Not provided
softwareresources.com Logo
Software Resources
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of related experience
  • Bachelor’s degree in related field required
  • Previous leadership experience preferred
  • Advanced knowledge of general Financial Services or Banking is preferred
  • Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
  • Advanced to expert in process and data analysis within one or two domains or functional areas with deep critical thinking skills
  • Experience working as a SME across one or two domains or functional areas
  • Advanced speaking and writing communication skills
  • Occasional travel required
  • Previous experience in working on digital transformation programs, Core and Digital Banking conversions (such as Client, FIS, Client, and Q2 Digital Banking)
Job Responsibility
Job Responsibility
  • Lead activities to review current processes and metrics that support operational effectiveness
  • Identify constraints or opportunities that inhibit or accelerate the business and technology strategy
  • Develop options or approaches to improve business outcomes
  • Drive implementation of solutions to achieve desired results
  • Accountable for the development and review of artifacts to ensure they accurately describe current state processes, practices, and/or metrics
  • Determine root cause for constraints in the process
  • Take part in the identification of alternative processes and practice options with associated impact on KRIs/KPIs or Operational Metrics
  • Track and communicate enhancements to the current process and practices as to whether the desired results are being realized through the use of data, metrics, and other quantitative measures
  • Engage with enterprise subject matter experts and stakeholders to tackle complex issues or opportunities that require significant coordination and alignment across different business units
  • Accountable for understanding the problem statement or opportunity, capturing current state insights while also providing options and recommendations to the identified stakeholders
What we offer
What we offer
  • medical, dental, and vision coverage
  • a 401(k) with company match
  • short-term disability
  • life insurance with AD&D
  • Fulltime
Read More
Arrow Right

Principal Analyst I – Business Systems Analyst Digital Banking

We have an immediate direct hire/perm opening for a Principal Analyst I-Business...
Location
Location
United States , Phoenix
Salary
Salary:
Not provided
softwareresources.com Logo
Software Resources
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of related experience
  • Bachelor’s degree in related field required
  • Previous leadership experience preferred
  • Advanced knowledge of general Financial Services or Banking is preferred
  • Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
  • Advanced to expert in process and data analysis within one or two domains or functional areas with deep critical thinking skills
  • Experience working as a SME across one or two domains or functional areas
  • Advanced speaking and writing communication skills
  • Occasional travel required
  • Previous experience in working on digital transformation programs, Core and Digital Banking conversions (such as Client, FIS, Client, and Q2 Digital Banking)
Job Responsibility
Job Responsibility
  • Lead activities to review current processes and metrics that support operational effectiveness
  • Identify constraints or opportunities that inhibit or accelerate the business and technology strategy
  • Develop options or approaches to improve business outcomes
  • Drive implementation of solutions to achieve desired results
  • Accountable for the development and review of artifacts to ensure they accurately describe current state processes, practices, and/or metrics
  • Determine root cause for constraints in the process
  • Take part in the identification of alternative processes and practice options with associated impact on KRIs/KPIs or Operational Metrics
  • Track and communicate enhancements to the current process and practices as to whether the desired results are being realized through the use of data, metrics, and other quantitative measures
  • Engage with enterprise subject matter experts and stakeholders to tackle complex issues or opportunities that require significant coordination and alignment across different business units
  • Accountable for understanding the problem statement or opportunity, capturing current state insights while also providing options and recommendations to the identified stakeholders
What we offer
What we offer
  • medical, dental, and vision coverage
  • a 401(k) with company match
  • short-term disability
  • life insurance with AD&D
  • Fulltime
Read More
Arrow Right

Business Systems Analyst – HR & Legal Systems

The Business Systems Analyst – HR & Legal is responsible for supporting, maintai...
Location
Location
United States , Redwood City
Salary
Salary:
115800.00 - 159150.00 USD / Year
zuora.com Logo
Zuora
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Information Systems, Business Administration, HR, or related field (or equivalent experience)
  • Over 5 years of experience as a Business Systems Analyst or HRIS Analyst supporting HR, or Legal applications
  • Familiarity with HR processes (HCM, Absence, Compensation) and experience partnering with HRIS teams
  • Experience supporting or implementing Legal systems (e.g., Contract Lifecycle Management or eSignature platforms) preferred
  • Proven ability to analyze business requirements, perform fit-gap analysis, and translate them into functional solutions
  • Advanced Excel/Google Sheets skills for data analysis, validation, and reporting
  • Detail-oriented with strong organizational, analytical, and troubleshooting skills
  • Excellent communication skills with the ability to work effectively across technical and non-technical teams
  • Experience with agile methodologies, SDLC, and change management processes preferred
  • Proactive, customer-focused mindset with a passion for continuous improvement and operational excellence.
Job Responsibility
Job Responsibility
  • Serve as a functional and technical support partner for HR (ZEO Success), and Legal systems
  • Support day-to-day operations including data maintenance, business process updates, and user administration
  • Collaborate with HRIS and IT teams to maintain data integrity between Workday, and other connected platforms
  • Lead or contribute to system enhancement projects and assist in larger cross-functional initiatives
  • Support new system implementations or integrations within the HR and Legal application landscape
  • Partner with stakeholders to identify process gaps, gather requirements, and propose scalable, system-based solutions
  • Perform data analysis, reporting, and auditing to ensure accuracy and compliance across systems
  • Develop and maintain system documentation, SOPs, and training materials for business users
  • Support system testing, user acceptance testing (UAT), and deployment activities.
What we offer
What we offer
  • Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
  • Medical, dental and vision insurance
  • Generous, flexible time off
  • Paid holidays, “wellness” days and company wide end of year break
  • 6 months fully paid parental leave
  • Learning & Development stipend
  • Opportunities to volunteer and give back, including charitable donation match
  • Free resources and support for your mental wellbeing.
  • Fulltime
Read More
Arrow Right

Business Systems Analyst - Salesforce & GTM Systems

Addepar is seeking a Business Analyst, GTM Systems to partner closely with Sales...
Location
Location
United States , Salt Lake City
Salary
Salary:
115000.00 - 173000.00 USD / Year
addepar.com Logo
Addepar
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years as a Business Analyst or similar role supporting GTM organizations
  • Experience in financial services, investment technology, or enterprise SaaS strongly preferred
  • Proven hands-on experience with Salesforce administration/configuration and deep knowledge of Sales Cloud and Service Cloud
  • Exposure to complementary GTM applications such as CPQ, CLM, FinancialForce, DocuSign, Ironclad, Marketo, NetSuite, or equivalent
  • Strong business process mapping skills (flowcharts, swimlanes, RACI) with a track record of driving measurable improvements
  • Excellent ability to translate between business and technical stakeholders
  • Bachelor’s degree in Business, IT, Finance, or related field, or equivalent experience
Job Responsibility
Job Responsibility
  • Map, analyze, and improve end-to-end business processes across Sales, Marketing, Client Success, and Support
  • Collaborate with stakeholders to gather and prioritize business requirements
  • translate into clear user stories and functional specifications
  • Leverage hands-on Salesforce experience to design scalable solutions
  • understand integration points across systems
  • Analyze Salesforce and related GTM data to uncover trends, measure performance, and deliver actionable recommendations
  • Partner with Sales Ops, Marketing Ops, and Client Success Ops to ensure GTM system design drives alignment and business outcomes
  • Contribute to cross-functional initiatives, ensuring projects are delivered on time, on scope, and with measurable business impact
What we offer
What we offer
  • bonus
  • equity
  • benefits
  • Fulltime
Read More
Arrow Right

Business Systems Analyst - Salesforce & GTM Systems

Addepar is seeking a Business Analyst, GTM Systems to partner closely with Sales...
Location
Location
Canada
Salary
Salary:
Not provided
addepar.com Logo
Addepar
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years as a Business Analyst or similar role supporting GTM organizations
  • Experience in financial services, investment technology, or enterprise SaaS strongly preferred
  • Proven hands-on experience with Salesforce administration/configuration
  • Deep knowledge of Sales Cloud and Service Cloud
  • Exposure to complementary GTM applications such as CPQ, CLM, FinancialForce, DocuSign, Ironclad, Marketo, NetSuite, or equivalent
  • Strong business process mapping skills (flowcharts, swimlanes, RACI)
  • Excellent communication and translation skills between business and technical stakeholders
  • Bachelor’s degree in Business, IT, Finance, or related field, or equivalent experience
Job Responsibility
Job Responsibility
  • Map, analyze, and improve end-to-end business processes across Sales, Marketing, Client Success, and Support
  • Collaborate with stakeholders to gather and prioritize business requirements
  • Translate requirements into clear user stories and functional specifications
  • Leverage Salesforce experience to design scalable solutions
  • Analyze Salesforce and related GTM data to uncover trends and deliver actionable recommendations
  • Partner with Sales Ops, Marketing Ops, and Client Success Ops
  • Contribute to cross-functional initiatives, ensuring projects are delivered on time and with measurable business impact
What we offer
What we offer
  • Reasonable accommodation for individuals with disabilities
  • Equal opportunity employer promoting diverse ideas and inclusive environment
  • Fulltime
Read More
Arrow Right