Business System Manager

• Understand and articulate business objectives by building relationships with cross-functional stakeholders across Supply Chain, Manufacturing, Logistics, Field Operations, Inventory Planning, and eCommerce teams
• Develop business cases, identify opportunities and recommendations that leverage automation and systems-based solutions to solve stakeholder challenges
• Execute requirements analysis, construct necessary diagrams and charts, and write specifications
• Develop and maintain system documentation, reflecting up-to-date departmental process changes
• Prepare technical reports from collecting, analyzing, and summarizing information trends
• Manage backlogs, inbound requests and bug management to support development resources and on-time execution of business needs
• Partner with and manage third-party vendors
• ensure timely resolution of issues and adhere to project budgets
• Lead end-to-end project execution with partners and/or professional services
• Communicate status updates with stakeholders and business technology leaders
• Maintain technical knowledge from self-paced learning, assisted learning, or attendance to related workshops

• 4+ years experience in operations-related function
• Technical background in Computer Science, Engineering, Finance or similar
• Exposure to transactional systems, primarily in ERP, EDI, and partner portals - NetSuite, SPS Commerce, Salesforce, DispatchTrack
• Knowledge or experience with ETL pipelines and APIs
• Process-oriented with strong Program Management skills and ability to define workflows, plan, execute, and document
• Unafraid to make mistakes, and are the first with a solution to fix them
• Proactive and self-motivated in practicing and learning something new, always eager to expand your knowledge
• Excellent problem solver with the patience to ensure information gathered from the business is accurate and agreed upon
• A solid communicator and an active listener, with an eye for digging into root causes
• Comfortable working with large volumes of data and structuring data sets
• Reasonable time zone flexibility to interface with global development teams

System-specific certifications