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Business System Engineer

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Keyu Tech LLC.

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Contract Type:
Not provided

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Salary:

Not provided

Job Responsibility:

  • Work closely with the Customer Experience (CX) team to improve our data infrastructure, create and track metrics across our operations, and share actionable insights
  • Partner with CX Leadership and cross-functional partners to find opportunities to increase operational traceability, efficiency, and scale our business
  • Leverage metrics to drive insights and influence business decisions
  • Develop a strong prioritization framework to ensure team is focused on highest-value initiatives
  • Ability to frame and break down complex business problems into key components and recommend practical solutions
  • Monitor key performance metrics and use results to help the team increase efficiency and provide high-quality support
  • Build a collaborative team environment that fosters efficient execution, innovation, and continuous improvement
  • Develop and support the analytical technologies that give our team timely, flexible, and structured access to their data
  • Analyse business information to identity process improvements and automation for increasing efficiency and effectiveness around fintech functions.

Requirements:

  • Minimum 5 years of experience in an analyst function (e.g. operations, finance, business analytics, etc.)
  • Expert SQL skills, data modeling, Machine learning using Python experience a plus
  • Expert in object oriented programming (oop)concepts.
  • Customer experience or revenue operations
  • experience working with customer support departments a plus
  • Ability to think strategically, formulate appropriate analytical solution, and execute in order to solve business needs
  • Fantastic communication skills to operate across multiple departments and stakeholders
  • ability to integrate with people at all hierarchical levels across the organization
  • Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization
  • Deals well with ambiguity and focuses on driving impact
  • Able to read, write and speak in English fluently

Nice to have:

  • Experience with Service Cloud Suite, Looker, Tableau
  • Experience helping with capacity planning by providing accurate volume forecasts and staffing models for backlog management
  • Experience working in financial services support

Additional Information:

Job Posted:
December 09, 2025

Employment Type:
Fulltime
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