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We are seeking a detail-oriented and customer-focused Business Systems Analyst to support the successful implementation and adoption of a Supplier Collaboration Portal across our supplier network. The ideal candidate will have experience with procurement systems, strong communication and training skills, and the ability to support both internal stakeholders and external suppliers through a major system transition. As a Business Systems Analyst, you will play a pivotal role in onboarding suppliers to the Ariba Supplier Collaboration Portal, hosting training sessions, developing user documentation, and serving as the primary supplier help desk during the implementation. You will collaborate closely with our integration partner, internal procurement teams, and suppliers to ensure accurate setup, seamless adoption, and compliance with new system processes. This role also supports system testing efforts by drafting use cases, executing UAT, and identifying process or configuration gaps.
Job Responsibility:
Coordinate and manage supplier onboarding activities for the Ariba Supplier Collaboration Portal, ensuring timely completion and compliance with onboarding requirements
Serve as the primary point of contact for suppliers, providing troubleshooting, guidance, and ongoing support during the implementation
Host supplier training sessions—both virtual and in-person—focused on system navigation, transaction execution, and best practices
Develop clear and concise training materials, including Quick Reference Guides (QRGs), job aids, process documentation, FAQs, and recorded training content
Collaborate with the Ariba integration partner to support connectivity, technical setup, and supplier enablement milestones
Track onboarding progress, escalate issues, and communicate risks or delays to project leadership
Work with procurement, accounts payable, IT, and other cross-functional teams to ensure supplier readiness and alignment with internal processes
Gather and document business requirements related to supplier enablement, data capture, and system workflows
Draft use cases, test scripts, and process flows to support User Acceptance Testing (UAT) cycles
Execute UAT activities, document defects, validate fixes, and communicate testing results to project stakeholders
Identify process gaps or supplier pain points and recommend improvements to enhance portal usability and supplier experience
Support change management efforts through communication, training, and guidance for both suppliers and internal stakeholders
Other duties as assigned
Requirements:
Bachelor’s degree in Business, Supply Chain, Information Systems, or related field required
Minimum of 2–4 years of experience in procurement, supplier management, business systems support, or similar role
Strong communication and presentation skills, with experience delivering customer or supplier training
Experience drafting process documentation, use cases, or UAT test scripts required
Strong analytical abilities and problem-solving skills with the ability to troubleshoot system and process issues
Demonstrated ability to work collaboratively with cross-functional teams and external partners
Ability to analyze and interpret data and metrics to drive process improvements
Ability to provide critical technical thinking at the team level to trigger appropriate discussions around requirements, design, and process challenges