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The Business Systems Analyst role involves providing high-level support for various programs and projects within the BPO organization. The candidate will analyze insurance requests, manage client applications, and ensure compliance with standard operating procedures. Strong skills in business analysis and process improvement are essential for success in this position.
Job Responsibility:
Highest-level of support on programs, projects, reporting, filing for the BPO organization (electronic and hard copy), confidential materials handling, and issue resolution through experiences performing the role
Subject matter expert in particular area of administrative support
Assists to review, update and implement process and policy improvements
Responsible for reading and understanding the process documents provided by the customer
Analyze the insurance request received from the customer and process as per standard operating procedures
Familiarize, navigate multiple client applications and capture the necessary information to process customer requests
Ensuring accurate and timely completion of transactions to meet or exceed client SLAs
Organizing and completing tasks according to assigned priorities
Most problems they handle require standard solutions
They may manage small projects with oversight from their supervisor
Requirements:
Highest-level of support on programs, projects, reporting, filing for the BPO organization (electronic and hard copy), confidential materials handling, and issue resolution through experiences performing the role
Subject matter expert in particular area of administrative support
Assists to review, update and implement process and policy improvements
Responsible for reading and understanding the process documents provided by the customer
Analyze the insurance request received from the customer and process as per standard operating procedures
Familiarize, navigate multiple client applications and capture the necessary information to process customer requests
Ensuring accurate and timely completion of transactions to meet or exceed client SLAs
Organizing and completing tasks according to assigned priorities
Most problems they handle require standard solutions
They may manage small projects with oversight from their supervisor