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Vision Voice Logo Vision Voice · IT - Administration

Business Support Technician

United Kingdom, London · Job Posted December 13, 2025
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Job Description

The position of VisionVoice Business Support Technician requires someone who can deliver excellent technical support both to current clients and ones who are new to the company. Given that retaining an existing client is easier than marketing and onboarding a new client, attention must be paid to current customers in order to retain their loyalty to our brand.

Job Responsibility

  • Effective communication with all clients
  • Run through troubleshooting to discover what issues are happening
  • Use software tools provided by the company to assist in diagnosing the issue and confirming its resolution
  • Using the software provided to bring support tasks to their completion
  • Provide, restore and resolve hardware issues
  • Spot and officially note flaws or bugs and add requests for feature additions or improvements to help improve our product(s)
  • Update the knowledge-base to provide better answers for clients
  • Complete ad hoc tasks as requested

Requirements

  • A reasonable appreciation for voice over IP technology (RTP, NAT, and SIP)
  • A reasonable appreciation of technology, ideas, and technology relating to computers, internet usage, and networks
  • Ability to solve problems
  • Effective multi-tasking and deciding which tasks should have greater importance. Being accountable for (support) tasks assigned and completing them
  • Working comfortably within a team and to receive instructions from a supervisor or the management team
  • A positive person who’s also a team player
  • Effective both in conversations and in written form along with developing excellent customer service relationships through being a strong communication on the phone or in person
  • A solid understanding of how connections to and over the internet work, the different types or commonalities, popular network routers on the market and how they are correctly set up
  • Have worked with Metaswitch
  • An understanding of SimpleWan and Edgewater routers and how they are to be set up correctly
  • Have worked with and understand signalling using SIP
  • Have worked in a VoIP environment or a as Tier Two or higher support personnel
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