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Migrant Help have an exciting opportunity to recruit a Business Support Team Manager to join our team! Location: Homebased Contract: Permanent Salary: £43,138. The Business Support Team Manager role: Part of the Business Support team, the Business Support Team Manager is a supportive and rewarding role at Migrant Help. You will provide day to day management of the team and will directly manage and coach the Business Support Team Leaders, with experience managing at department level. You will bring a wealth of experience in capacity and work force planning, data analysis and report writing. Experience is needed in managing multiple tasks with conflicting priorities and a pro-active approach towards managing change and improving administrative, reporting and data processes in line with any requirements as determined by the AIRE Senior Leadership Team / Heads of Service. You will need experience in managing and leading a fully remote team of 30+ staff, keeping them motivated, maintaining positive engagement, a positive working environment and high morale. There is an expectation to be able to attend our Dover Office a minimum of once per month.
Job Responsibility:
Effective planning of tasks and work allocation within the team against 30+ duties of various sizes and with conflicting priorities and deadlines
Create and complete analysis on various performance data reports and present this to the senior leads for the team
Use data to inform decisions and performance management
Managing a fully remote team, encouraging engagement, keeping them motivated and maintaining high morale
Act as the main point of contact for administrative support and contract delivery requirements within AIRE
Be the lead contact and point of escalation for administrative, reporting and data related queries and resolution
Requirements:
Demonstrable experience in work force planning and capacity planning/management
Demonstrable experience in data analysis and report writing
Demonstrable experience in managing at department level
Experience in managing conflicting priorities, multiple tasks and high profile deadlines
Experience in managing a fully remote team
Excellent self-organisational skills with a pro-active approach
What we offer:
35 hours per week offering flexibility and work life balance
Enhanced family friendly provisions
Extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata)
Option to buy or sell up to 5 days of annual leave
Access to Perkbox
Wellbeing support
Non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme