Business Support Team Leader Job at Birmingham Children's Trust (Birmingham)

Customer Support Team Leader - Midnights

We're looking for a leader who can thrive during these non-traditional hours, bu...

Location

United Kingdom , Cardiff

Salary:

Not provided

Capital on Tap

Expiration Date

Until further notice

Requirements

Contact centre experience is essential
Bonus if experience is in Financial Services
Genuine passion for team development and a track record of coaching success
Strong attention to detail with the ability to identify and address inefficiencies
Experience in analysing and interpreting basic data sets
A growth mindset—comfortable making mistakes, learning, and improving
Confidence in giving and receiving constructive feedback, including managing up
A drive for success, backed by a track record of achieving results in previous roles
Someone who has worked similar shifts or unsociable hours is a plus

Job Responsibility

Lead a team of approximately 10 agents to deliver exceptional outcomes for customers and the business
Develop team skills through 1:1s, coaching, huddles, and meetings
Support the Customer Support Manager in driving positive departmental changes
Build strong relationships with key internal stakeholders
Act as an escalation point for team support when needed, especially during unsociable hours
Remove obstacles preventing agents from delivering outstanding service

What we offer

Private Healthcare, including dental and optician services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year

Fulltime

Customer Support Team Leader

The Customer Support Team Leader will manage a team of accommodation specialists...

Location

United Kingdom , Exeter

Salary:

32000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

A highly motivated individual with a positive 'can do' attitude
Experience of leading a team
Exceptional attention to detail and outstanding customer service skills
Adaptability to meet the needs of a dynamic business environment
Confidence with IT tools, including Microsoft Office and CRMs
Ideally a background in sales, housing, travel or hospitality

Job Responsibility

Lead a team of accommodation specialists, supporting them with booking accommodation for a range of clients
Work alongside Account Managers to ensure collation and review of client feedback and put actions in place to maintain service levels and expectations
Be an ambassador championing the core values of the company
Mentor the team, coaching and developing them to unlock their full potential through 1:1's and reviews
Review team performance, deliver feedback and performance management
Actively participate in business initiatives and undertake wider leadership responsibilities
Manage enquires and bookings with exceptional attention to detail
Serve as a subject matter expert, guiding a team and clients
Develop and implement protocols to maintain high service standards
Build and nurture relationships with clients, suppliers and colleagues

What we offer

25 days holiday (plus bank holidays) plus an additional 2 days off for wellbeing taking that to 27
Contributory pension
Private healthcare
Free eye tests
24 hour access to a GP
Long service awards
Many social and company events
Opportunities to be part of employee-led committees
Welcome box of goodies and a company wide induction programme
Opportunities for world travel

Fulltime

Team Leader

Team Leaders supports individual service users with learning disabilities includ...

Location

United Kingdom , Brierley Hill, Halesowen

Salary:

14.17 GBP / Hour

Inshore Support

Expiration Date

Until further notice

Requirements

Supports individual service users with learning disabilities including challenging behaviour to undertake every day activities and functions
Must be able to integrate individual service users into the local community life and activities by establishing and maintaining existing relationships, promoting friendship with and personal development of the individual service users
To support and assist the Supported Living Manager to develop and initiate personalised care plans
To be responsible for the continuation of Company policies relating to the management of staff and administrative procedures as delegated by the Supported Living Manager
To assist the Supported Living Manager in maintaining high standards in a person-centred approach to care, which places the dignity and integrity of the individual service user in the forefront of their priorities
Must work towards the Company business plans and complete objectives and achieve targets set for the Service

Job Responsibility

Supports individual service users with learning disabilities including challenging behaviour to undertake every day activities and functions
Required to support individual service users to attain personal independence, choice and responsibility in a homely environment in which the team leader is required to demonstrate unconditional acceptance and tolerance

Fulltime

Recruitment Team Leader

We at Hyper Recruitment Solutions are looking to expand our operation and curren...

Location

United Kingdom , Essex

Salary:

Not provided

Hyper Recruitment Solutions

Expiration Date

Until further notice

Requirements

Experience from an agency / 360 environment where both business development, and high performance have been a continued thread in your career
Prior experience in more junior consultant mentoring, coaching and or day to day management
Experience in either supporting professional contractors or hard to find highly qualified talent in a non-public sector / framework environment
The willingness to continually develop, immerse yourself in a positive can-do company culture, and support us to continually aim to be one of the best workforces to be part of

Job Responsibility

Professional Development
Career Development
Financial Success
Ability to make a difference

What we offer

Uncapped commission structure
Quarterly performance bonuses
Objective-linked rewards
Promotion every 12 months
Pay rise every six months
Market-leading training
Continuous personal development

Fulltime

Secretarial Team Leader

A fantastic opportunity has arisen for an organised and detail-oriented Secretar...

Location

United Kingdom , Bristol

Salary:

35000.00 - 45000.00 GBP / Year

Douglas Scott

Expiration Date

Until further notice

Requirements

Fair, inclusive and supportive management style
Effective and professional leader and communicator at all levels, both written and verbal
Able to build excellent working relationships with your team/department, stakeholders and the wider firm
Self-motivated, with the ability to lead by example
An organised individual with the ability to effectively prioritise business needs
Ability to manage and support business change across the team
Excellent attention to detail
Knowledge of administrative processes such as printing, scanning, electronic filing and post handling
Experience working within a customer service/professional services or legal environment

Job Responsibility

Oversee the day to day running of the Business Support Services Administration team
Build relationships with our lawyers to understand the work and proactively prioritise tasks
Encourage an excellent customer service environment, ensuring that our processes reflect this
Coach and develop your team, including performance reviews, setting objectives and regular one to ones
Recruit and train new and existing team members
Work closely with the Business Support Services Manager, Operations Manager, and our HR team, to develop policies and procedures which cover operational processes, compliance, performance and attendance
Identify opportunities for improvement, to ensure we operate efficiently and in line with best practice
Play an active role in supporting business change taking place across the firm, and participate in relevant projects
Ensure equipment is properly maintained
Have a working knowledge of health and safety requirements

Fulltime

Help Desk Support - Team Lead

inspHire (part of KCS Group) is a leading provider of hire and rental software t...

Location

United Kingdom , Nottingham

Salary:

Not provided

InspHire

Expiration Date

Until further notice

Requirements

Customer service focused
Confident leader, with the natural ability to motivate and lead a team
Decision-maker under pressure
Understands priority and urgency of customers business requirements
Business/commercial awareness
IT Service awareness (knowledge of working on operating systems and architecture of servers)
Strong communicator
Forward-thinking/proactive nature
Multi-tasker

Job Responsibility

Motivation and leadership of your team
Manage the workload between the team, supporting where necessary
Dealing with case management, setting customer expectations and assigning daily schedules
Ensure team are working to inspHire agreed SLA’s
Be the first person and level of escalation for any issues
Facilitate training for the team and provide updates to Help Desk Manager on SLA’s and performance
Ensure that the team maintain high levels of support to the customers
Case management
Regularly review own and Analyst case list, ordering by priority and oldest first
Support the team to provide timely updates in accordance to inspHire SLA, as well as your own cases

What we offer

Bespoke training package
Large bank of resources to train and promote achievement

Fulltime

Team Leader

The Team Leader will be responsible for managing and overseeing the activities o...

Location

Philippines , Cebu

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Minimum of 2+ years experience preferably in the BPO industry or in the same capacity with excellent experience in people and client management
Proven work experience as a team leader or supervisor
In-depth knowledge of performance metrics
Excellent communication and leadership skills
Organizational and time-management skills
Excellent decision-making skills
Must be amenable to work at IT Park, Cebu
Must be amenable to work on graveyard and shifting schedules

Job Responsibility

Monitors the performance of each team member against specified account/program metrics, and provides the necessary support and assistance in order for metrics to be improved on, attained or exceeded
Regularly performs tasks related to team management (i.e. coaching and mentoring, performance feedback-giving), as well as data reporting on the team’s performance. Performs administrative duties for the team (i.e. payroll templates)
Motivates agents to perform at their maximum capacity in order to fulfill professional growth targets, enhance the productivity of the account, and the overall profitability of the company
Direct line management for Helpware with a size of 10-15 agents
Manage Performance behavior through effective communication by doing regular team meetings, mentoring, and coaching
Regularly review and analyze performance to drive effectiveness and address areas for opportunities
Ensure that agents have an understanding of the company’s mission and vision and behavioral aspects that play a major role in their yearly performance evaluation/reviews
Oversee effective implementation of staffing plan and schedule adherence in accordance with business needs within Helpware stakeholders
Nurture a culture within the team that demonstrates alignment with leadership principles. One that is able to tie company decisions and to leadership principles and tenets
Must have excellent time management skills

Fulltime

Team Leader

The Team Leader will be responsible for managing and overseeing the activities o...

Location

Philippines , Cebu

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Direct line management for Helpware with a size of 10-15 agents
Manage Performance behavior through effective communication by doing regular team meetings, mentoring, and coaching
Regularly review and analyze performance to drive effectiveness and address areas for opportunities
Ensure that agents have an understanding of the company’s mission and vision and behavioral aspects that play a major role in their yearly performance evaluation/reviews
Oversee effective implementation of staffing plan and schedule adherence in accordance with business needs within Helpware stakeholders
Nurture a culture within the team that demonstrates alignment with leadership principles. One that is able to tie company decisions and to leadership principles and tenets
Must have excellent time management skills
Quick to adapt to a fast pace environment while working to learn quickly how to manage multiple tasks
Must have excellent project management skills and client management

Job Responsibility

Monitors the performance of each team member against specified account/program metrics, and provides the necessary support and assistance in order for metrics to be improved on, attained or exceeded
Regularly performs tasks related to team management (i.e. coaching and mentoring, performance feedback-giving), as well as data reporting on the team’s performance. Performs administrative duties for the team (i.e. payroll templates)
Motivates agents to perform at their maximum capacity in order to fulfill professional growth targets, enhance the productivity of the account, and the overall profitability of the company

Fulltime

Business Support Team Leader

Birmingham Children's Trust

Location:
United Kingdom , Birmingham

Category:
Office Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 16, 2026

Expiration:
March 01, 2026

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Job Posted:
February 16, 2026

Expiration:
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