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Business Support Team Administrator

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Migrant Help

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Location:
United Kingdom , Home based

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Category:
Office Administration

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Contract Type:
Employment contract

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Salary:

25710.00 - 28670.00 GBP / Year
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Job offer has expired

Job Description:

Part of the Business Support team, the Administrator is a rewarding role at Migrant Help which forms part of the Advice, Issue Reporting and Eligibility (AIRE) contract. You will provide professional administration support on a day-to-day basis to various departments within the AIRE service such as record keeping, data entry, and inbox management. You will contribute to the overall success of the Organisation in accordance with Migrant Help’s aims and objectives.

Job Responsibility:

  • Processing and maintaining an efficient up to date recording and monitoring system and assist with data entry
  • Keep full accurate and up-to-date records and complete case follow-ups within the requisite time scales and undertake any necessary administrative tasks in relation to the work
  • Liaise with the other AIRE departments and teams regarding completed and returned documentation
  • Handle inbound emails from strategic partners and third parties, effectively, addressing and processing the query
  • Quality assure and submit applications / correspondence through ELLIS
  • Adhere to GDPR and Safeguarding Policy, handling safeguarding cases notified via inboxes in accordance with agreed process
  • Ensure that data & documents that do not meet the required standards are identified and processed in accordance with policy
  • Support with the management, monitoring and allocation of complaints in a timely manner
  • Circulate, update and file information received via email inboxes as appropriate
  • Support with the management, monitoring and allocation of Data Subject Access requests in a timely manner
  • Maintain operational statistical information as directed by operational need
  • Ensure that a professional and courteous service is provided to all clients, both internal and external
  • Ensure that their work meets overall quality standards and, where possible, exceeds it in line with Government and other Stakeholder contracted arrangements
  • Participate in regular team briefings/meetings and take accurate records
  • Responsible for taking meeting minutes for external partnership as required
  • Provide administrative support to other colleagues as and when required

Requirements:

  • Demonstrable experience of effectively completing general office and administrative duties
  • Experienced in maintaining filing systems and databases
  • Ability to work accurately and systematically, demonstrating attention to detail
  • Ability to work well with people at all levels within the organisation and externally
  • This post is subject to a Disclosure and Barring Service (DBS) check
  • This post is subject to a Counter Terrorism Check (CTC)
  • Be able to provide a valid passport
  • Be able to provide continuous UK address history for the previous 5 years
  • Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
What we offer:
  • Our working week is 35 hours per week offering flexibility and work life balance
  • Enhanced family friendly provisions
  • Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata)
  • Option to buy or sell up to 5 days of annual leave
  • Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions
  • Wellbeing support
  • Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme

Additional Information:

Job Posted:
January 09, 2026

Expiration:
January 12, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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