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Willis Towers Watson Logo Willis Towers Watson · Office Administration

Business Support Specialist

United Kingdom, Reigate · Job Posted April 12, 2026
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Job Description

This role offers a blend of proactive Personal Assistant (PA) support, operational management, and project coordination, ensuring smooth daily business operations. The ideal candidate will be organised, adaptable, and skilled at managing multiple tasks and priorities in a fast-paced environment. The role focuses on enabling effective ways of working, improving consistency of processes, and supporting the adoption of approved digital and AI tools to enhance efficiency.

Job Responsibility

  • Manage complex calendars, schedule meetings, and handle communications
  • Arrange both domestic and international travel, ensuring seamless logistics and compliance with company policies
  • Provide comprehensive administrative support to senior leadership
  • Oversee office workflows and ensure adherence to company policies
  • Manage resources effectively and contribute to continuous process improvements
  • Maintain simple trackers, logs, and records to support operational visibility
  • Support various ad-hoc projects, including research, document preparation, stakeholder coordination, and execution
  • Maintain and ensure compliance with corporate records management and filing standards
  • Prepare, format and distribute documents using MS Office platforms (Word, Excel, PowerPoint, Outlook, Teams)
  • Provide cover and support for team members during periods of absence, as required

Requirements

  • Strong organisational skills: Able to manage multiple tasks, priorities, and stakeholders in a deadline driven environment
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams) and able to quickly adapt to new software systems (e.g., Oracle, Ariba, Book a Room, AI enabled tools such as Microsoft Copilot)
  • Proven Administrative Experience: Confident in organising, prioritising, and delivering high quality support
  • Workflow Management: Methodical in managing processes for efficiency and accuracy
  • Detail-Oriented: High attention to detail, particularly in data entry, documentation, and communication, with strong typing, grammar, and spelling
  • Excellent Communication Skills: Confident communicator, both written and verbal, with a proactive approach
  • Adaptable Team Player: Collaborative and flexible, with excellent interpersonal skills, and the ability to work effectively with clients and colleagues at all levels
  • Systems Navigation: Comfortable navigating corporate systems and processes to support smooth operational delivery
  • Numerical confidence: Able to work accurately with spreadsheets and numerical information

What we offer

  • 25 days of annual leave plus an extra WTW day
  • Comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments
  • Defined contribution pension scheme, featuring matched contributions up to 10% from the company
  • Hybrid working options
  • Access to an employee assistance programme
  • Fully paid volunteer day
  • Electric vehicle car scheme
  • Share scheme
  • Cycle-to-work programme
  • Dental and optical cover
  • Critical illness protection
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