Business Support Specialist, IKEA

IKEA

Location:
Poland, Poznań

Category:
Human Resources

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Business Support Specialist manages People Operations activities in HR software systems, ensuring tasks like Change Requests, Reporting, and System Support are effectively handled. They lead the full lifecycle of business support tasks, collaborate with other teams to deliver consistent service, and proactively identify areas for improvement. They also mentor colleagues, support data maintenance, and contribute to high-quality service delivery frameworks.

Job Responsibility:

you manage People Operations activities in your assigned area (e.g., Change Requests, Testing, System Support, Reporting, Project Activities)
you lead and coordinate the full lifecycle of business support tasks – from gathering requirements to testing and final implementation
you work closely with Digital People Domain and People Services teams and Project Team, ensuring consistent service delivery across countries
you run triage meetings with stakeholders, gathering input and helping drive quick and effective decisions
you identify areas for improvement in our support processes and actively contribute to making them more efficient and user-friendly
you support data maintenance and release planning, ensuring smooth operations and minimal disruption
you provide input into our service delivery frameworks and help ensure they are followed and continuously improved
you mentor and support colleagues by sharing your expertise, helping them grow while ensuring high-quality delivery of assigned tasks

Requirements:

you are familiar with SF, GV (SAP) and ServiceNow systems
you have an analytical mindset and can identify interdependencies between processes
you are focused on continuous improvement and enjoy finding creative, non-standard solutions
you are accurate, independent, and have strong organizational skills
you enjoy sharing your knowledge and supporting less experienced colleagues, acting as a buddy and mentor when needed
you take ownership of your work and are committed to delivering results that align with team and organizational goals
you are fluent in English and feel confident working in a digital and fast-paced environment
knowledge of data analysis and reporting in Power BI is an asset
experience with VBA will be considered a strong advantage

Nice to have:

knowledge of data analysis and reporting in Power BI
experience with VBA

What we offer:

hybrid working model
fantastic office furnished with IKEA furniture, divided into zones for work and relaxation and creative collaboration
free underground parking with electric charger and bicycle parking
stable employment (employment contract)
flexible terms of employment (depending on the team – full-time and part-time)
flexible working hours (we start work between 7 and 10 a.m.)
annual appreciation bonus dependent on performance in the relevant fiscal year
home work allowance
cafeteria system – a pool of benefits to choose from (e.g., Multisport card, cinema tickets, shopping vouchers, medical package for relatives)
Tack! loyalty program for employees – working with us longer earns you an additional financial bonus
private medical care for IKEA employees and their families
wellbeing support – Edenred pre-paid lunch card, Employee Support Program – support in difficult life situations
personal accident insurance and pension plan
jubilee awards, gifts, and special events
additional 4-week paternity leave
co-financing of language courses

Additional Information:

Job Posted:
October 15, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Business Support Specialist