Business Support Specialist Jobs

Business Support Specialist

Mollie

Location:
Portugal, Lisbon

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This is a critical, customer-obsessed role at the frontline of Mollie's mission. You'll be the first point of contact for our merchants, ensuring they get the excellent support they need to succeed and grow. Your impact is immediate: you help make our customers proud to work with us by providing outstanding, proactive service. You'll do more than just answer questions - you'll be the voice of the customer, using their feedback to drive real, innovative changes within Mollie. This role is about listening, solving problems fast, and making a direct contribution to the customer experience. Join a new and growing team in Lisbon to own the success of our growing merchant base.

Job Responsibility:

Act as the first point of contact across live chat, email, and phone to resolve customer inquiries quickly and effectively
Proactively advise customers on Mollie products that fit their activities and help boost their online and offline presence and revenue
Contribute to improving the customer experience by providing actionable feedback and proposing innovative solutions to internal teams
Listen closely to customer feedback and challenges to align our support efforts with Mollie's mission of being customer-obsessed

Requirements:

Fluent in Italian and English
Ability to easily adapt to changing environments and quickly grasp new information and processes
A fast learner who can take on complex problems and rapidly find solutions
An easy communicator with a knack for clarifying complex topics and maintaining a human connection

Nice to have:

Any other language is nice to have
beginner to experienced professional—what matters is your drive to deliver impact for our customers

What we offer:

Noise cancelling headphones
MacBook
Birthday off
Complimentary baby days
20 days working from abroad
22 holiday days
Commute allowance
Work from home budget
Bike lease plan
Internet allowance
Lunch voucher
Wellbeing program
Pension contribution
Health insurance
Bonus scheme
Equity plans
Referral bonus
Learning platform
Mentor program

Additional Information:

Job Posted:
December 10, 2025

Employment Type:

Fulltime

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