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Business Support Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Albany

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We’re seeking highly organized and detail-oriented Business Support Specialists to join our team in Albany, New York. In this long-term contract role, you’ll work within our service center, specializing in finance, human resources, or support services. This position emphasizes cross-training and adaptability, allowing you to contribute across multiple service areas as needed.

Job Responsibility:

  • Process transactions in finance, HR, or support services, following established procedures and service level agreements
  • Apply working knowledge of relevant policies and procedures to ensure accuracy and compliance
  • Respond to inquiries and resolve issues through the call center and ticketing system
  • Investigate and correct complex processing errors to maintain data integrity
  • Analyze data to support audits and improve operational practices
  • Provide professional, responsive customer service
  • Identify user needs and recommend system or process enhancements
  • Assist with audit reviews and evaluations
  • Collaborate with team members to manage workload across service lines
  • Ensure clear, timely, and accurate communication, including email correspondence

Requirements:

  • High school diploma with three years of relevant experience in processing business, finance, or HR transactions
  • or 60 semester credit hours of college-level study
  • or 30 semester credit hours of college-level study and one year of related experience
  • Proficiency in customer service and communication skills
  • Strong knowledge of policies, procedures, and human resources administration
  • Familiarity with ticketing systems and call center operations
  • Experience in data analysis and resolving complex auditing issues
  • Ability to manage multiple tasks and adapt to changing workloads
  • Demonstrated skills in bookkeeping and financial practices
  • Knowledge of service level agreements and vendor relations
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan

Additional Information:

Job Posted:
May 03, 2026

Work Type:
On-site work
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