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Business Support Senior Associate

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NTT DATA

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Location:
India , Chennai

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Business Support Senior Associate at NTT DATA is responsible for delivering exceptional customer service through chat and email interactions. The role involves assisting customers with product inquiries in a swift, proficient, and friendly manner, addressing queries, concerns, and service issues. The associate will apply multitasking skills by listening and responding to customers via Chat/Emails while navigating computers and documentation simultaneously.

Job Responsibility:

  • Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email
  • Ensuring customer satisfaction and meeting service standards
  • Processing and logging incoming chats/emails into the CRM system
  • Identifying customer needs
  • Forwarding and escalating inquiries to relevant individuals and departments
  • Communicating effectively and professionally to resolve questions and issues
  • Developing and maintaining a solid working knowledge of the insurance industry and all products, services and processes
  • Collaborating with management or team members to address service issues
  • Analysing and clearing inquiries of the Team
  • Reaching out to various stakeholders for any further inquiry
  • Coordinating training and mentoring activities for new team members
  • Maintaining confidentiality of information
  • Performing other duties as the need arises

Requirements:

  • Minimum 2+ years’ experience in Chat support
  • Excellent verbal and written communication skills
  • Proficient with Windows PC applications
  • 2+ months of experience requiring attention to detail, accuracy, and accountability
  • 2+ months of experience communicating effectively in a professional/office setting
  • Typing speed of 35 wpm
  • Ready to work in complete night shifts
  • Any Graduation with English as a compulsory subject
  • Ability to sit at a desk/remote for extended periods
  • Proficient with MS Office suites and leading CRM tools such as Salesforce

Nice to have:

  • Previous insurance industry experience with knowledge of Life insurance and annuity policies
  • Experience handling customer interactions (chat/email) about payments, policy information, or claims

Additional Information:

Job Posted:
January 24, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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