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Business Support Senior Associate

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NTT DATA

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Location:
India , Chennai

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Senior Customer Service Associate will be responsible for assisting customers with product inquiries and resolving service issues. Candidates should possess strong multitasking abilities, effective communication skills, and a solid understanding of products and services. Attention to detail and the ability to build customer trust are essential for success in this role. We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Call/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust. To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills.

Job Responsibility:

  • Assist customers with product inquiries
  • Resolve service issues
  • Address customer queries and concerns
  • Maintain sound knowledge of products and services

Requirements:

  • Strong multitasking abilities
  • Effective communication skills
  • Solid understanding of products and services
  • Attention to detail
  • Ability to build customer trust
  • Outgoing personality
  • Ability to listen and respond to customers via call/emails while navigating computers and documentation
  • Ability to swiftly gain customer confidence
  • Detail-oriented
  • Motivated
  • Excellent people skills

Additional Information:

Job Posted:
April 16, 2026

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