Business Support Senior Analyst Job at NTT DATA (Gurugram)

New

Business Support Senior Analyst

Role combining individual sales contribution with team support responsibilities ...

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

2–5 years in international BPO/sales
SME/team handling experience preferred
Strong sales experience (telecom/BPO preferred)
Excellent communication skills
Coaching and mentoring ability
Strong objection handling skills
Ability to multitask under pressure

Job Responsibility

Handle complex and high-value sales calls
Act as SME and provide floor support to agents
Coach and mentor team members
Monitor call quality and provide feedback
Assist in onboarding and training
Track team and individual performance
Handle escalations and critical cases
Support reporting and dashboards

What we offer

Company-provided pick-up and drop facility (for night shifts)
Ongoing opportunities to GROW your career
barrier-free learning with multiple self-learning tools available
Being part of a global organization where you can BELONG
Being part of a team where you can make a DIFFERENCE
Being part of a global PIONEER

Fulltime

New

Business Support Senior Analyst

Role combining individual sales contribution with team support responsibilities ...

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong sales experience (telecom/BPO preferred)
Excellent communication skills
Coaching and mentoring ability
Strong objection handling skills
Ability to multitask under pressure
2–5 years in international BPO/sales
SME/team handling experience preferred

Job Responsibility

Handle complex and high-value sales calls
Act as SME and provide floor support to agents
Coach and mentor team members
Monitor call quality and provide feedback
Assist in onboarding and training
Track team and individual performance
Handle escalations and critical cases
Support reporting and dashboards

What we offer

Company-provided pick-up and drop facility (for night shifts)
Ongoing opportunities to GROW your career
Inclusive working environment
Global organization
Exposure to Fortune 500 clients and global technology partners

Fulltime

New

Business Support Senior Analyst

Role combining individual sales contribution with team support responsibilities ...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong sales experience (telecom/BPO preferred)
Excellent communication skills
Coaching and mentoring ability
Strong objection handling skills
Ability to multitask under pressure
2–5 years in international BPO/sales
SME/team handling experience preferred

Job Responsibility

Handle complex and high-value sales calls
Act as SME and provide floor support to agents
Coach and mentor team members
Monitor call quality and provide feedback
Assist in onboarding and training
Track team and individual performance
Handle escalations and critical cases
Support reporting and dashboards

What we offer

Company-provided pick-up and drop facility (for night shifts)

Fulltime

Business Support Senior Analyst

Role combining individual sales contribution with team support responsibilities ...

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong sales experience (telecom/BPO preferred)
Excellent communication skills
Coaching and mentoring ability
Strong objection handling skills
Ability to multitask under pressure
2–5 years in international BPO/sales
SME/team handling experience preferred

Job Responsibility

Handle complex and high-value sales calls
Act as SME and provide floor support to agents
Coach and mentor team members
Monitor call quality and provide feedback
Assist in onboarding and training
Track team and individual performance
Handle escalations and critical cases
Support reporting and dashboards

What we offer

Company-provided pick-up and drop facility (for night shifts)
Ongoing opportunities to grow your career with barrier-free learning and multiple self-learning tools
Being part of a global organization with an inclusive working environment
Belonging to a team where you can make a difference to clients, colleagues, and communities
Being part of a global pioneer with exposure to Fortune 500 clients and world-leading global technology partners

Fulltime

Business Support Senior Analyst

The Senior Business Support Analyst is responsible for providing high-level admi...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in a similar position
Proficient in expense submission and minute taking
Strong organizational and time management skills
Minute taking and actions follow up
Exec time & labour and team approvals
Expenses – Exec submission
PO/Invoice administration
Exec travel and accommodation
EA corp card monthly reconciliation
Preparing documents and presentations

Job Responsibility

Providing high-level administrative support to executives
Minute taking
Managing expenses
Coordinating travel arrangements
Preparing documents and presentations

Fulltime

Business Support Senior Analyst

The Senior Business Support Analyst is responsible for providing high-level admi...

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in a similar position
Strong organizational skills
Experience in document preparation and presentation
Detail-oriented
Capable of managing multiple tasks efficiently

Job Responsibility

Minute taking and actions follow up
Exec time & labour and team approvals
Expenses – Exec submission
PO/Invoice administration
Exec travel and accommodation
EA corp card monthly reconciliation
Preparing documents and presentations

Senior Business Analyst-Business Development Support

As a Senior Business Analyst at Capital One, you will apply your strategic and a...

Location

United States , Chicago; McLean; Riverwoods

Salary:

101100.00 - 126900.00 USD / Year

Capital One

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)
At least 1 year of experience in analysis
Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
1+ years of experience in Statistical model building
1+ years of experience in market research
1+ years of experience in SQL querying
2+ years of experience in business analysis
1+ years of experience in consulting

Job Responsibility

Assists in identifying, assessing and capitalize on growth opportunities for the organization
Working collaboratively with various client-facing teams—including Business Development, Product Managers, Operations, and multiple levels of management
Offer strategic and tactical support in identifying and developing new or improved business opportunities
Take a lead role in thought leadership by conducting in-depth analyses of operational activities, exploring solution options, assessing risks, and supporting the Implementation of business strategies and opportunities
Analysis: Identify business challenges and opportunities for improvement and solve for them using analysis to make strategic or tactical recommendations
Product: Perform modeling/analytics to assist new product and pricing strategies for various lending products
Marketing: Support direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Help build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go to market strategies
Credit Risk: Support step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
Execution: Involve problem frame-works, develop hypotheses, test and analysis, solution development, scope operational feasibility, lead implementation efforts and develop a monitoring plan
Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service and profitability

What we offer

comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)

Fulltime

Business Support Senior Analyst, Revenue Cycle

The Business Support Senior Analyst serves as a critical bridge between Third Pa...

Location

United States

Salary:

46988.00 USD / Year

CVS Health

Expiration Date

Until further notice

Requirements

Proven experience building and maintaining strong relationships with internal and external partners to ensure clear, effective, and accurate communication
Demonstrated ability to work independently and collaboratively to troubleshoot root causes, define problems, evaluate alternatives, and recommend and implement effective solutions
Strong communication and presentation skills, with the ability to clearly convey ideas, insights, and recommendations to peers, business partners, and senior leadership
Analytical mindset with the ability to perform data validation, identify inconsistencies and anomalies, and derive actionable insights from variable datasets
Experience working with databases and generating queries, extracts, and reports to support analysis and decision-making
Ability to interpret business requirements and technical/design documentation to evaluate system functionality and alignment with business needs
Proven ability to facilitate working sessions with both small and large groups, driving discussions to identify issues, align on solutions, and achieve desired outcomes
Demonstrated experience identifying opportunities for automation, process improvement, and innovation, including evaluation of emerging tools and AI capabilities
Ability to manage and prioritize multiple projects and IT change requests in a dynamic, deadline-driven environment using structured, data-driven approaches
Strong understanding of project roadmaps and ability to identify cross-functional dependencies and opportunities for alignment and synergy

Job Responsibility

Serve as the primary point of contact for DDAT IT teams, leading communication of system events, outages, downtimes, and other critical updates to business stakeholders
Manage incident/defect tracking, change requests, and project-related deliverables across initiatives
Develop and deliver system release review materials, including comprehensive overviews of upcoming changes, impacts, and supporting resources
Partner with teams to create and maintain training materials and support documentation related to system releases, enhancements, and process changes
Implement structured, data-driven prioritization frameworks for IT change requests (CRs) and projects, partnering with business stakeholders to gather input, drive alignment, and deliver strategic recommendations
Gather, document, and interpret business and system requirements
partner with business stakeholders to prioritize requests and guide IT direction
Lead and actively participate in business requirements sessions to ensure alignment between business and IT teams on defined goals, objectives, and scope
Support business partners with facilitation and execution of User Acceptance Testing (UAT) for system releases
Collaborate with cross-functional business and IT teams on enterprise initiatives, data validation efforts, and project execution

What we offer

Medical, dental, and vision coverage
Paid time off
Retirement savings options
Wellness programs
Bonus, commission or short-term incentive program

Fulltime

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Business Support Senior Analyst

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