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NTT DATA Logo NTT DATA · IT - Administration

Business Support Senior Analyst

India, Gurugram · Job Posted July 04, 2026
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Job Description

Role combining individual sales contribution with team support responsibilities including coaching, SME support, and escalation handling. Join our team as a Senior Business Support Analyst and play a key role in supporting sales operations, coaching team members, and handling complex escalations. If you have strong sales experience, excellent communication skills, and a passion for mentoring, this is your opportunity to grow with a global leader in technology and services.

Job Responsibility

  • Handle complex and high-value sales calls
  • Act as SME and provide floor support to agents
  • Coach and mentor team members
  • Monitor call quality and provide feedback
  • Assist in onboarding and training
  • Track team and individual performance
  • Handle escalations and critical cases
  • Support reporting and dashboards

Requirements

  • Strong sales experience (telecom/BPO preferred)
  • Excellent communication skills
  • Coaching and mentoring ability
  • Strong objection handling skills
  • Ability to multitask under pressure
  • 2–5 years in international BPO/sales
  • SME/team handling experience preferred

What we offer

  • Company-provided pick-up and drop facility (for night shifts)
  • Ongoing opportunities to GROW your career
  • Barrier-free learning with multiple self-learning tools
  • Inclusive working environment
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