Business Support Officer

• Taking accurate minutes for meetings and fostering panels (often confidential or sensitive)
• Supporting the service in readiness for Ofsted inspections
• Entering and maintaining information across databases and case management systems
• Producing reports, statistics and performance information
• Handling telephone, email and face‑to‑face enquiries
• Coordinating purchase orders and processing invoices
• Booking appointments, organising meetings, and supporting training events
• Maintaining files, documentation and correspondence—including confidential material
• Providing administrative support to Fostering Panels in line with statutory requirements
• Offering cover across other Business Support roles within the service when required

• Experience in an administrative or customer‑focused role (Children & Families experience is desirable)
• Excellent minute‑taking skills for complex and sensitive meetings
• Strong verbal and written communication skills
• Confidence handling a wide range of enquiries with empathy and professionalism
• Good organisational skills and the ability to manage your own workload
• Strong attention to detail and accuracy
• Competence with Microsoft Office (Word, Excel, PowerPoint, Outlook) and in‑house databases
• Ability to collate and present statistical information
• Awareness of Data Protection, Information Governance and Safeguarding principles
• The ability to work flexibly and as part of a team
• Experience of diary management

Children & Families experience