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Permanent, part time Business Support Officer role with an opportunity to support our Frontline Teams to deliver a first class service to the children, young people and families we support. The role is within the Business Support Team in Children’s Social Care, supporting the Safeguarding & Legal Service.
Job Responsibility:
Providing a professional, high quality administrative/business support service within the Business Support team
Support for of a range of different processes and following a variety of procedures
Provide an excellent support service to our Child in Need and Child in Care Teams by providing a minuting service - including setting agendas, taking formal minutes and uploading data post-meeting
Work as a key part of the team, using initiative and problem-solving to support the service to achieve its objectives, including seeking out responses to queries/undertaking any ad-hoc tasks/pieces of work that come into the shared inbox which may also include support for financial processes such as procurement
Leading on Business Support for our Safeguarding & Legal Service – attending meetings where you might be hearing and inputting sensitive and sometimes upsetting information about very vulnerable children and young people
Requirements:
Good IT skills with experience in a range of software
Experience of data-inputting
Experience of call-handling
Excellent team-working skills
Ability to multi-task and prioritise and organise workload despite interruptions
Excellent communication skills with a confidence to communicate with colleagues and partners at all levels
Ability to work on own initiative and as part of a team
Good decision-making skills
Flexible and able to work under pressure
Committed to improving outcomes for children & families
The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post
What we offer:
26 days annual holiday - raising to 31 after 5 years of service (pro-rata)
Access to our attractive and competitive benefits package
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