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Business Support Officer

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NTT DATA

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Location:
Belgium , Diegem

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Within the Our Business support organization we are looking for officers that will be the glue between our SP’s, the GSSC and NTT BE. They will answer, advice, contact, solve all customer requirements, internal of external (client, colleagues, vendors, partners) These people also need to be knowledgeable and understand our complex business regarding the end-to-end process (O2O, O2C, S2P) and for both complex clients and portfolio.

Job Responsibility:

  • Be the glue between our SP’s, the GSSC and NTT BE
  • Answer, advice, contact, solve all customer requirements, internal of external (client, colleagues, vendors, partners)
  • Understand our complex business regarding the end-to-end process (O2O, O2C, S2P) and for both complex clients and portfolio
  • Be positioned as first level of support between the Service Providers and the local organization
  • Support the local organization, follow up on questions raised from both sides, take ownership and solution issues between the remote and local organization
  • Dive into the details, raising questions and implementing the solution into the systems
  • Provide details internally and be able to summarize and provide concise feedback to management regarding escalations and overall management reporting
  • Make sure clients are serviced as expected using direct, adequate, and professional communication
  • Continuously work on improvements and add and transfer workload to the Service Providers when needed
  • Work with internal teams on complex processes and push towards standardization of the workload
  • Assist in preparing the work instructions and support and manage the transfer of knowledge towards the Service Providers
  • Perform specific tasks within the end-to-end processes to support our complex portfolio or be dedicated to work on specific clients, complex parts of our business, non-standard products, or specific processes
  • Be accountable for control and validation of outputs and deliverables in the end-to-end process both outsourced as retained

Requirements:

  • Attention to detail and accuracy in processing orders
  • Familiarity with order management software or systems
  • Strong communication skills for interacting with customers and cross-functional teams
  • Problem-solving abilities to address order discrepancies
  • Organizational skills to manage multiple orders and tasks simultaneously
  • Proficiency in Microsoft Office applications, especially Excel
  • Customer-focused mindset with a commitment to providing excellent service
  • Adaptability to changing priorities and a fast-paced environment
  • Possess a proactive and systematic approach to work
  • Fluency in Dutch or French and good verbal and written knowledge of English
  • Display resilience and the ability to cope with pressure
What we offer:
  • Contract of unlimited duration
  • Annual bonus
  • Lunch vouchers
  • Forfaitary compensation for professional costs
  • Hospitalisation insurance and ambulant care at premium level
  • Group and disability insurance
  • Possibility to order a lease bike
  • 31 days of holiday plus seniority days
  • Data and voice subscription + contribution for a smartphone device
  • Contribution for internet at home
  • Contribution for IT equipment
  • Private use of your NTT laptop

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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