This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
This Business Support Officer role is based at the Front Door of Children’s Social Care and is situated within the Business Support function of the Multi Agency Safeguarding Hub (MASH). The Front Door/MASH plays an integral part in supporting Gloucestershire’s most vulnerable children and families, as well as being the first contact point for professionals and members of the public.
Job Responsibility:
First point of contact via email, phone, or the Children's Services reception
Handling telephone enquiries, taking messages, and ensuring timely communication with Social Work staff
Monitoring generic mailboxes, picking up and actioning tasks
Preparing documents using Microsoft Word
Updating spreadsheets in Excel
Creating and uploading documents to bespoke database, Liquid Logic
Providing a professional and welcoming service to all visitors at the Barbican Reception front desk
Requirements:
Proactive and organised individual
Ability to handle telephone enquiries and take messages
Ability to ensure timely communication with Social Work staff
Experience monitoring generic mailboxes and actioning tasks
Experience preparing documents using Microsoft Word
Experience updating spreadsheets in Excel
Ability to create and upload documents to a bespoke database (Liquid Logic - training provided)
Customer-facing experience
Ability to work at a reception front desk
Legal requirement to fulfil all spoken aspects of the role with confidence in fluent English (Immigration Act 2016)
Right to work enabling commitment to at least 6 months' employment
What we offer:
Flexible and agile working opportunities
25.5 days annual leave rising to 30.5 days after 5 years continuous service
Option to purchase 10 days of additional leave per year (pro-rata for part-time staff)
Family friendly employer
Career development and qualification opportunities
Supportive and positive working environment with regular, robust supervision