Business Support Officer

• Provide a high standard of administrative assistance and support across the service
• Manage e-mail, telephone and post
• screen and re-direct as required, using own initiative to alert important issues as they arise
• Support the registered care managers / service managers in all aspects of the running of their service
• Facilitate best practices in recruitment and retention, supporting and empowering line managers in administrative processes such as compliance maintenance, absence management, training scheduling, annual leave, and sickness absence
• Ensure internal procedures run smoothly while liaising with internal HR consultants for complex or compliance-related matters
• Maintain accurate records with integrity and appropriate control of data, analyse and report to the Leadership Team in a timely manner
• Communicate instructions or requests to various individuals and / or departments, obtaining information as required
• Coordination and planning of scheduled care reviews, MDT’s and in house meetings
• Prioritise their workload to ensure that key duties are completed in order to support the work of the service
• Manage and maintain stock levels and ordering supplies
• Maintain filing systems and other records as required ensuring they are up to date and accurate and implement changes to systems and procedures as directed
• Inputting and running reports of hours delivered by the service
• Undertake any further duties determined as reasonable and necessary in the fulfilment of the role
• Greet families, cares and external visitors, ensuring a positive and welcoming experience

• Willing to travel to other offices when required
• Excellent understanding of all Microsoft Office programs (Excel, Word, Office)
• Knowledge of systems Nourish, RADAR and Tribepad desirable
• Outstanding Customer Service
• Must be able to analyse and manipulate large data sources and produce reports as required
• Previous administration experience within a care setting
• Excellent verbal and written communication skills, able to communicate at a senior level appropriately and constructively
• High level of confidentiality and initiative required
• discretion is essential
• Able to assess and prioritise workload, often within tight deadlines and under pressure
• Flexible attitude which demonstrates both a commitment to team working and working on own initiative, when required
• Have excellent communication and interpersonal skills, and be comfortable in a forward facing position

Knowledge of systems Nourish, RADAR and Tribepad desirable

• Annual Leave - Enjoy 5.6 weeks of annual leave inclusive of 8 public holidays
• DBS Check Paid - Your Enhanced DBS check, is fully covered by Keys Group, along with any required renewals
• Qualifications & Career Development - Unlock your potential with our support! We offer a variety of QCF qualifications, providing opportunities for professional growth and opening doors to further career advancement
• Circle - Your hub for wellbeing, engagement and discounts. From tailored exercise advice and healthy eating tips to counselling and savings on everyday purchases, Circle has you covered
• Amazing Discount Scheme - at High Street retailers, days out, gifts, holidays and even when buying a car, available via a Blue Light card that you will have access to as a Health and Social Care Employee
• NEST Pension Scheme - Save for your retirement with a matched contribution of up to 3% from Keys Group
• Fair & Competitive Pay - At Keys Group, we pride ourselves on fair and competitive pay. As a Real Living Wage Employer, we ensure fair pay for all, with enhanced pay scales that transparently recognise your qualifications and experience
• £500 Referral Bonus - Refer talented individuals to Keys Group and split a £500 bonus when they successfully join and complete their probation
• Full Induction & Introductory Programme - Begin your journey with a paid-for comprehensive onboarding to set you up for success