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Business Support Officer

https://www.randstad.com Logo

Randstad

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Location:
Australia , Townsville

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

51.12 AUD / Hour
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Job Description:

Are you a customer service superstar with an eye for detail and a knack for organization? We are seeking a dedicated Business Support Officer to join a high-performing Government team in the heart of tropical Townsville. This is a fantastic opportunity to contribute to a positive culture while providing essential support to industry partners and the local community. As a Business Support Officer, you won’t just be 'checking boxes.' You will be the engine room of the office, ensuring that operations run smoothly and stakeholders receive top-tier service. This role balances high-volume administrative tasks with meaningful relationship management.

Job Responsibility:

  • Customer Excellence: Providing high-standard service to both internal and external government clients
  • Fleet Management: Coordinating car bookings via the UMS system
  • Communication Hub: Managing incoming calls and correspondence, ensuring all enquiries are handled professionally and within strict timeframes
  • Data Integrity: Maintaining high accuracy when updating records and compiling reports using Ellipse and Microsoft Office
  • Process Improvement: Maintaining and developing office manuals and registers to help the team work smarter, not harder
  • Stakeholder Engagement: Connecting with local suppliers and industry partners to ensure service delivery is seamless

Requirements:

  • Resilience: The ability to work comfortably in a high-volume environment with set KPIs
  • Professionalism: A positive attitude and the ability to represent the department with integrity
  • Initiative: The confidence to handle enquiries for senior staff in their absence and a 'can-do' approach to recurring tasks
  • Technical Savvy: Proficiency in Microsoft Office and experience (or the ability to quickly learn) systems like Ellipse and UMS
  • Problem-Solving: A dedication to finding outcomes that satisfy both the customer and business objectives
What we offer:
  • Competitive Pay: An attractive rate of $51.12 per hour
  • Work-Life Balance: Enjoy the incredible lifestyle that Townsville offers
  • Team Culture: Join a supportive environment where your contribution to a positive workplace is valued

Additional Information:

Job Posted:
April 16, 2026

Expiration:
April 19, 2026

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