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P+S Personnel are pleased to be working on behalf of our clients, who are currently seeking an Business Support Officer to join their team based in Great Yarmouth on a full-time, temporary basis.
Job Responsibility:
To provide a high level of business support to the team
Be the first point of contact for our service users which will involve providing key advice, initiating service requests and signposting customers appropriately
To respond efficiently and effectively to enquiries and complaints from service users face to face, by telephone and email
Ensuring information is accurately recorded and updated on the IT systems
To monitor and manage a range of email mailboxes and action appropriately in accordance with procedures
To act as system administrators for the IT systems
Undertaking data processing for applications, case work, service requests and associated items (This includes confidential correspondence and reports)
To provide continued support and equip Officers with the appropriate materials to carry out their day-to-day functions effectively
To assist with the preparation and maintenance of documents, including correspondence, statements, licences and certificates, reports, statistical returns and support the Team Leader
To raise purchase orders and invoices for supplies, equipment and services required and monitor payments received. Processing of invoices and payments (including Ad hoc payments). Input data, amend and update payment details on direct debit system as necessary
To arrange large mail merge printing of letters, the ordering of stickers, leaflets, signage, notices and other documents both internally and externally. Also, to maintain stationery levels within the department and order/replenish as necessary
To be a trained web author, responsible for ensuring all information is up to date on the website
To attend seminars, training sessions and working groups as necessary
Placing consultation advertisements in newspapers etc
Production and control of statutory registers
Processing all post into and out of the office, raising and distributing reports
Minute taking and assistance in arranging and supporting meetings
Requirements:
GCSE Maths and English
Demonstrate Excellent communication skills
Computer literate with experience of using Word and Excel
Ability to organise own work and work under own initiative
Attention to detail
Experience of evidence gathering and identifying and analysing issues
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