Business Support Officer Job at Webrecruit (Stevenage)

Business Support Officer

Webrecruit

Location:
United Kingdom , Stevenage

Category:
Office Administration

Contract Type:
Not provided

Salary:

26824.00 - 29540.00 GBP / Year

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Job Description:

We are looking for a highly motivated, enthusiastic, and organised individual who can ensure that a high level of administrative support is provided to the Repairs and Maintenance team. In this key role, as a Business Support Officer, you will provide a co-ordinated, consistent, and high-quality supporting service to deliver an essential range of technical and non-technical support to the day-to-day operations of various service areas and projects, including responsive and planned repairs, disrepairs, insurance cases, damp and mould, empty homes. The post holder must be flexible, approachable, and be keen to work well with tenants, contractors, suppliers, and colleagues, providing cover for other Business Support Officers and workstreams, when required. The successful candidate must be a proactive, well-organized individual with a good knowledge of social housing, preferably in a responsive repairs or maintenance department. You will have a passion for ensuring customers are at the heart of what we do, so you will need to be a good communicator.

Job Responsibility:

Provide a co-ordinated, consistent, and high-quality supporting service to deliver an essential range of technical and non-technical support to the day-to-day operations of various service areas and projects, including responsive and planned repairs, disrepairs, insurance cases, damp and mould, empty homes
Provide cover for other Business Support Officers and workstreams, when required

Requirements:

Strong communication skills with a friendly, efficient, and customer-focused attitude
A flexible approach to work with the ability to plan own work over short timescales for routine or familiar tasks and use your initiative to work independently
Proven organisational skills, capable of managing multiple tasks, setting priorities, with the ability to adapt to changing priorities to ensure service continuity during team absences
Experience in minute or note taking
Experience in working as part of a team in a fast-paced environment
Experience of financial management, including raising orders and processing invoices
Proficiency in Microsoft Office packages, and financial software
Commitment to personal development and improving service delivery

Nice to have:

A good knowledge of social housing, preferably in a responsive repairs or maintenance department

What we offer:

Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
Flexible working: available upon request, subject to operational requirements
Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated
A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave
25 days holiday rising to 31 days (depending on Local Government service)
An extensive range of learning and development opportunities
Employee Assistance Programme - 24/7 Confidential advice and support on personal, work, family and relationship issues
Season ticket loans and discounts for public transport
Cycle to Work scheme
Stevenage Credit Union: secure savings, free life insurance and access to cheap loans
Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
Discounted Health and Fitness membership
Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union

Additional Information:

Job Posted:
February 17, 2026

Expiration:
March 06, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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