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Effectively monitor and manage internal and external correspondence, incoming and outgoing telephone calls and ensure responses are provided within required time frames
Willingness to work within a fast-paced environment with KPI's and mechanisms to measure and monitor performance
Ability to connect with industry, local suppliers and internal and external stakeholders to ensure the timely and effective delivery of services
Demonstrate professionalism and be a positive contributor to a great team and culture while being prepared to perform recurring work
Be dedicated to customer satisfaction, and within boundaries, develop an outcome which achieves both customer and business objectives
Ensure high standards and accuracy when compiling documents and reports or updating records and information systems (i.e., in Ellipse and Microsoft Office)
Requirements:
Problem-solving
Multitasking
Exceptional customer service, active listening and verbal and written communication skills
Phone Skills
De-escalation Skills
Problem Solving Skills
Strong time management and decision-making skills
Being able to collaborate and work in a team
Microsoft Office Skills/Knowledge: Excel, Word, Teams