Business Support Manager

• Strategic Leadership: Manage and motivate a multi-disciplinary team, embedding a culture of excellence and innovation
• HR Partnership: Work closely with Directors and external HR consultants to deliver strategic HR initiatives, support line managers, and champion our values
• Finance Oversight: Supervise finance operations, monitor KPIs, and provide insightful reporting to the Senior Management Team
• Marketing Direction: Collaborate with marketing consultants and guide the Marketing & Admin Assistant to deliver impactful campaigns
• Client Experience: Ensure new client enquiries are handled promptly and professionally, supporting growth and client satisfaction
• Facilities & Compliance: Maintain a premium front-of-house experience, manage building maintenance, health & safety, and regulatory compliance
• IT Coordination: Oversee technology needs, liaise with external providers, and drive improvements to streamline processes
• People Development: Conduct performance reviews, create growth plans, and foster continuous learning within the team
• Special Projects: Lead strategic initiatives and projects as directed by the Board

• Proven experience managing central support or business services teams
• HR knowledge (including basic employment law) and office administration expertise
• Commercial acumen with a continuous improvement mindset
• Excellent communication skills and the ability to influence at all levels
• Tech-savvy with proficiency in Microsoft Office and cloud-based systems
• Ability to work autonomously, prioritise effectively, and make sound decisions

HR qualifications and/or experience in accountancy or professional services

• Holiday allowance of 23 days plus bank holidays, with an additional day for your birthday
• Company pension scheme with employer contributions
• Death in service cover
• Agile working and the possibility of some remote working arrangements (after probation)
• NHS top-up personal health cash plan
• Rewards Gateway employee perks platform
• Supportive leadership and collaborative senior team
• Friendly, professional team culture