CrawlJobs Logo
Meta Logo Meta · IT - Software Development

Business Support Engineer

United States, Menlo Park Employment contract 171000.00 - 240000.00 USD / Year · Job Posted June 30, 2026
Apply Position
Job Link Share

Job Description

Meta recently launched its Business Agent, helping businesses of every size use AI to boost productivity and deliver more personalized customer experiences. Business Support Engineering will be at the forefront of this shift, and we’re looking for an engineer to play a pivotal role supporting Meta’s partners bringing demonstrated experience in distributed systems and API troubleshooting and a focus on improving the end-to-end support experience. As a Business Support Engineer, you will work closely with cross-functional teams and business partners across the globe, incorporating AI-driven business solutions into their service offerings. You will track industry advancements and partner experiences, evaluating their impact and influencing the product's strategic roadmap.

Job Responsibility

  • Architect global troubleshooting methodologies and escalation frameworks to enhance Team operational excellence and engineering standards
  • Co-Lead the Team AI-native technical strategy, driving large-scale adoption of AI tools to transform support workflows and value delivery
  • Build, launch, and optimize complex AI architectures using Llama and other LLMs, owning the full lifecycle from prototype to production
  • Develop performance monitoring systems for partner integrations to ensure high availability
  • leverage metrics to proactively identify issues and drive improvements across teams
  • Provide 24/7 oncall support coverage via rotation schedule (including weekends)
  • Partner with Internal and Cross functional leadership to identify systemic support issues and influence roadmaps with data-driven proposals to eliminate root causes
  • Set technical communication standards, authoring reference architectures and representing the team internally and externally
  • Manage complex, cross-functional programs while fostering continuous AI/ML learning across the team
  • Lead zero-to-one initiatives, anticipating future platform and partner needs in advance

Requirements

  • Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience
  • 8+ years experience as a software engineer building and shipping production quality code
  • Software engineering or Site Reliability Engineering background
  • Proven experience in API development on cloud-based infrastructures, being able to debug, identify root causes and resolve independently outages impacting Meta Partners
  • Experience with the full web stack, REST API, Python, PHP/Hack, JavaScript/React development along with debugging and bug management support
  • Knowledge of fine-tuning and optimization of PyTorch models and at least one LLM such as LLaMA, GPT, Claude, Falcon, etc
  • Experience in communicating with technical and business audiences and writing technical documentation
  • Experience in assessing, analyzing, and resolving operational issues using data analysis (SQL)

Nice to have

  • Experience building and deploying solutions on cloud platforms (e.g., AWS, GCP, Azure)
  • Success in cross-cultural engineering environments with international stakeholders
  • Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
  • Hands-on experience working with large language models and AI agents
  • Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
  • Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
  • Experience with data transformation, model selection/training/optimization, and deployment at scale
  • Experience in partner-facing or customer-centric engineering roles
  • Experience with Open Source cloud stacks like Kubernetes, Kubeflow, Docker containers

What we offer

  • bonus
  • equity
  • benefits
Meta - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Business Support Engineer

8 matching positions

Business Support Engineer

We are looking for an engineer to play a key role in providing technical, engine...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
meta.com Logo
Meta
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Currently has, or is in the process of obtaining a Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta
  • 4+ years of experience as a Support Engineer, Service Engineer or similar where you are managing and/or maintaining integrations with 3rd party services
  • Proficiency in full-stack development with experience in the full web stack, SOAP, and REST-API technologies and architectures
  • Basic understanding about building apps on Android/iOS/Java, enough to know the architecture and troubleshoot
  • Experience developing, deploying and operating software in one or more public cloud infrastructure (Azure, GCP, AWS, etc.)
  • Proven experience in the following: API development on cloud based infrastructures, Restful APIs JSON, and SDK Integrations
  • Experience in communicating with technical and business audiences and creating technical documentation
  • Solid understanding of IT infrastructures and network protocols on different layers, with demonstrable knowledge of different data exchange formats and protocols
  • Experience managing multiple concurrent projects and driving initiatives in a cross-functional environment
Job Responsibility
Job Responsibility
  • Partners with Meta’s Business Partners & Clients to help them deploy Meta Products at scale
  • Provide integration support through a range of Cloud Based APIs, Financial Technology & Telecommunications Integrations, enabling them to connect with a variety of users around the world
  • Manage technical relationships with Meta partners, providing technical support and handling service outages
  • Become an expert in one of our business products and how best to deploy them and troubleshoot them
  • Provide continuous proactive and reactive technical support through a scaled ticketing system while ensuring a high level of satisfaction from our service
  • troubleshoot partners’ technical issues in real-time in cooperation with their engineering and operations teams, while also working with Meta’s internal technical teams to resolve those issues
  • Develop and maintain performance monitoring systems for infrastructure and operations to ensure our partner integrations are highly available
  • Communicates partner needs to the Meta product teams to improve people’s experience with our products
  • Helps scaling programs by creating and maintaining informative content and documentation that can be used by our partners to help them integrate with Meta’s infrastructure, presenting cross-functional and global context
  • Provide 24/7 on-call support coverage via on call rotation schedule (during working hours and including weekends)
Read More
Arrow Right

Business Support Engineer

Meta is embarking on the most transformative change to its business and technolo...
Location
Location
United States , Menlo Park
Salary
Salary:
142000.00 - 201000.00 USD / Year
meta.com Logo
Meta
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience
  • 8+ years of experience in software engineering, support engineering, reliability engineering or related
  • 6+ years of experience in one or more of the following areas: machine learning, recommendation systems, natural language processing, data mining, artificial intelligence, AI-Infrastructure, or related technical field
  • Experience with the full web stack, REST API, Python, PHP/Hack, JavaScript/React development along with debugging and bug management support
  • Knowledge on fine-tuning and optimizations of PyTorch models and with at least one LLM such as Llama, GPT, Claude, Falcon, etc
  • Experience in communicating with technical and business audiences and creating technical documentation
  • Experience assessing, analyzing, and resolving operational issues using data analysis (SQL)
Job Responsibility
Job Responsibility
  • Provide continuous proactive and reactive engineering support for our Business partners that use our AI products, ensuring a high level of satisfaction from our service
  • Apply relevant AI and machine learning techniques to build and launch generative AI solutions using Meta’s Llama and other state of the art LLMs
  • Develop and maintain performance monitoring systems for infrastructure and operations to ensure our business partners’ integrations are highly available
  • Develop and troubleshoot large-scale distributed systems that run our business AI infrastructure as well as partner specific integrations that utilize our platform
  • Analyze complex datasets for large-scale distributed systems to troubleshoot and improve our systems
  • Provide 24x7 on-call support coverage via rotation schedule (including weekends)
  • Work directly with Platform and Infrastructure teams to investigate and properly assess reported issues and agree on fixes to be taken for continuous improvements in our products and deployments
  • Proactively analyze information to identify specific trends/opportunities and recommend appropriate tactical improvements, anticipating future business needs to improve the overall support experience and share this knowledge across the team
  • Consistently deliver constructive feedback to peers in a way that strengthens relationships and enables projects to advance more quickly while motivating and uniting the team to achieve common goals
  • Create clear and concise documentation, including technical specifications, best practices guides, and presentations, to communicate complex AI concepts to both technical and non-technical stakeholders internally and externally
What we offer
What we offer
  • bonus
  • equity
  • benefits
  • Fulltime
Read More
Arrow Right

Business Support Engineer

We are looking for an engineer to play a key role in providing technical, engine...
Location
Location
Singapore
Salary
Salary:
Not provided
meta.com Logo
Meta
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Currently has, or is in the process of obtaining a Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta
  • Experience in programming languages such as Hack, Thrift, Python, C++, Rust, Java, and PHP, along with experience in the full web stack using SOAP or REST API technologies and architectures, front-end development with JavaScript/React, and SQL for database management
  • Experienced in one or more of the following areas: communicating with broad audiences, developing technical documentation, resolving operational issues using data, managing multiple projects, and driving initiatives in a cross-functional, global, and multilingual team environment
  • Solid understanding of IT infrastructures and network protocols on different layers, with demonstrable knowledge of different data exchange formats and protocols
  • Experience assessing, analyzing, and resolving operational issues using data
  • Experience managing multiple concurrent projects and driving initiatives in a cross-functional environment
Job Responsibility
Job Responsibility
  • Partners with Meta’s Business Partners & Clients to help them deploy Meta Products at scale
  • Provide integration support through a range of Cloud Based APIs, Financial Technology & Telecommunications Integrations, enabling them to connect with a variety of users around the world
  • Manage technical relationships with Meta partners, providing technical support and handling service outages
  • Become an expert in one of our business products and how best to deploy them and troubleshoot them
  • Provide continuous proactive and reactive technical support through a scaled ticketing system while ensuring a high level of satisfaction from our service
  • troubleshoot partners’ technical issues in real-time in cooperation with their engineering and operations teams, while also working with Meta’s internal technical teams to resolve those issues
  • Develop and maintain performance monitoring systems for infrastructure and operations to ensure our partner integrations are highly available
  • Communicates partner needs to the Meta product teams to improve people’s experience with our products
  • Helps scaling programs by creating and maintaining informative content and documentation that can be used by our partners to help them integrate with Meta’s infrastructure, presenting cross-functional and global context
  • Provide 24/7 on-call support coverage via on call rotation schedule (during working hours and including weekends)
Read More
Arrow Right

Business Support Engineer

We are looking for an engineer to play a key role in providing technical, engine...
Location
Location
United States , Menlo Park
Salary
Salary:
114000.00 - 167000.00 USD / Year
meta.com Logo
Meta
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Currently has, or is in the process of obtaining a Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta
  • 4+ years of experience as a Support Engineer, Service Engineer or similar
  • Proven experience as a Support Engineer, Service Engineer, or similar
  • Bachelor's degree in Computer Science, Engineering, or related technical field experience
  • Experience developing, deploying and operating software in one or more public cloud infrastructure (Azure, GCP, AWS, etc.)
  • Proven experience in API development on cloud based infrastructures
  • Proficiency in full-stack development with experience in the full web stack, SOAP, and REST-API technologies and architectures
  • Experience in communicating with technical and business audiences and creating technical documentation
  • Solid understanding of IT infrastructures and network protocols on different layers, with demonstrable knowledge of different data exchange formats and protocols
  • Experience assessing, analyzing, and resolving operational issues using data
Job Responsibility
Job Responsibility
  • Partners with Meta’s Business Partners & Clients to help them deploy Meta Products at scale
  • Provide integration support through a range of Cloud Based APIs, Financial Technology & Telecommunications Integrations, enabling them to connect with a variety of users around the world
  • Manage technical relationships with Meta partners, providing technical support and handling service outages
  • Become an expert in one of our business products and how best to deploy them and troubleshoot them
  • Provide continuous proactive and reactive technical support through a scaled ticketing system while ensuring a high level of satisfaction from our service
  • troubleshoot partners’ technical issues in real-time in cooperation with their engineering and operations teams, while also working with Meta’s internal technical teams to resolve those issues
  • Develop and maintain performance monitoring systems for infrastructure and operations to ensure our partner integrations are highly available
  • Communicates partner needs to the Meta product teams to improve people’s experience with our products
  • Helps scaling programs by creating and maintaining informative content and documentation that can be used by our partners to help them integrate with Meta’s infrastructure, presenting cross-functional and global context
  • Provide 24/7 on-call support coverage via on call rotation schedule (during working hours and including weekends)
What we offer
What we offer
  • bonus
  • equity
  • benefits
Read More
Arrow Right

Business Support Engineer

We are looking for an engineer to play a key role in providing technical, engine...
Location
Location
Singapore
Salary
Salary:
Not provided
meta.com Logo
Meta
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience as a Support Engineer, Service Engineer or similar
  • Proven experience as a Support Engineer, Service Engineer, or similar
  • Bachelor's degree in Computer Science, Engineering, or related technical field experience
  • Experience developing, deploying and operating software in one or more public cloud infrastructure (Azure, GCP, AWS, etc.)
  • Proven experience in API development on cloud based infrastructures
  • Proficiency in full-stack development with experience in the full web stack, SOAP, and REST-API technologies and architectures
  • Experience in communicating with technical and business audiences and creating technical documentation
  • Solid understanding of IT infrastructures and network protocols on different layers, with demonstrable knowledge of different data exchange formats and protocols
  • Experience assessing, analyzing, and resolving operational issues using data
  • Experience managing multiple concurrent projects and driving initiatives in a cross-functional environment
Job Responsibility
Job Responsibility
  • Partners with Meta’s Business Partners & Clients to help them deploy Meta Products at scale
  • Provide integration support through a range of Cloud Based APIs, Financial Technology & Telecommunications Integrations, enabling them to connect with a variety of users around the world
  • Manage technical relationships with Meta partners, providing technical support and handling service outages
  • Become an expert in one of our business products and how best to deploy them and troubleshoot them
  • Provide continuous proactive and reactive technical support through a scaled ticketing system while ensuring a high level of satisfaction from our service
  • Troubleshoot partners’ technical issues in real-time in cooperation with their engineering and operations teams, while also working with Meta’s internal technical teams to resolve those issues
  • Develop and maintain performance monitoring systems for infrastructure and operations to ensure our partner integrations are highly available
  • Communicates partner needs to the Meta product teams to improve people’s experience with our products
  • Helps scaling programs by creating and maintaining informative content and documentation that can be used by our partners to help them integrate with Meta’s infrastructure, presenting cross-functional and global context
  • Provide 24x7 on-call support coverage via on call rotation schedule (during working hours and including weekends)
Read More
Arrow Right

Business Consultant Support Engineer

Provide regional developer support for approved AI development tools within the ...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of hands-on experience using AI-assisted development tools in a professional software development environment
  • Practical experience with tools such as Claude Code, GitHub Copilot, or comparable AI developer tools
  • Experience supporting developer tooling, developer workflows, or internal engineering platforms
  • Strong troubleshooting skills across setup, access, permissions, integrations, and workflow issues
  • Working knowledge of Git-based development workflows, CLI tooling, and standard SDLC practices
  • Ability to support high-volume onboarding and communicate clearly with engineers and stakeholders
  • Strong written documentation and reporting skills
  • Willingness to work onsite from the Bangalore client office
Job Responsibility
Job Responsibility
  • Provide day-to-day support for approved AI development tools during BAU rollout and expansion in the APAC window
  • Support onboarding, enablement, and access provisioning for newly approved tool users
  • Troubleshoot usage issues, workflows, and integrations
  • escalate defects and systemic issues as needed
  • Own strong regional handoffs to adjacent time zones as part of the global support model
  • Support rollout of newly onboarded tools released during Q3/Q4 after approvals are complete
  • Produce operational updates on adoption progress, common issues, and recurring support trends
  • Fulltime
Read More
Arrow Right

Business Application Support Engineer Intern

Motion Industries, a leading industrial distribution company, is seeking a drive...
Location
Location
United States , Birmingham
Salary
Salary:
Not provided
allianceautomotive.co.uk Logo
Alliance Automotive UK LV Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Working on a BS degree computer science, Information Technology, or a related field
  • Basic understanding or coursework related to IT, software applications, or supply chain processes is a plus
  • Interest in learning application support and IT service management practices
  • Good problem-solving skills with a willingness to learn and adapt
  • Basic knowledge of scripting, SQL, or programming languages is a plus but not mandatory
  • Strong communication skills
Job Responsibility
Job Responsibility
  • Participate and gain understanding of application support processes
  • Engage in stakeholder communication
  • Identify and escalate technical bottlenecks to the appropriate teams
  • Support the resolution of application incidents, working to meet service level agreements
  • Use ITSM tools, such as ServiceNow
  • Use GenAI tools to perform application/code troubleshooting, testing, and monitoring
  • Assist with the creation and maintenance of user guides and support documentation
  • Work on small enhancements or minor application fixes as part of learning exercises
  • Use low/no code platforms to automate processes and standardize technology solutions
  • Shadow and learn from senior support engineers in deploying, maintaining, and managing applications
  • Parttime
Read More
Arrow Right

Manufacturing - Industrial Engineer (Business Engineer)

Interface and collaborate closely with multiple departments, including Central P...
Location
Location
Taiwan , Linkou
Salary
Salary:
Not provided
asml.com Logo
ASML
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or above
  • Major in Industrial Engineering, Statistics, or other Engineering-related fields
  • Minimum 5+ years of experience in Industrial Engineering, Strategic Planning, or Business Intelligence-related roles
  • Experience in the Semiconductor or Electronics industry is a strong plus
  • Strong financial acumen with the ability to perform cost and financial analysis
  • Familiarity with ERP frameworks and SAP operations
  • Strong problem-solving skills with high attention to detail
  • Excellent communication and presentation skills in English
  • ability to work effectively in a multicultural environment
  • Proficient in Microsoft Excel, PowerPoint, and Word
Job Responsibility
Job Responsibility
  • Maintain accurate and up-to-date visibility of manufacturing WIP and output status, and perform capacity planning
  • Identify, analyze, and proactively predict bottlenecks across the manufacturing process
  • Support Manufacturing Team Leaders (TL), Group Leaders (GL), and managers in decision-making through data-driven and persuasive analysis
  • Design reporting formats and deliver routine performance and KPI reports for Manufacturing and Business Engineering management
  • Develop management control systems to support financial planning and analysis, including cost, labor hours, and cycle time
  • Design and optimize production planning and control systems to ensure operational efficiency and product quality
  • Apply Lean Manufacturing and Kaizen methodologies to drive continuous improvement in manufacturing operations
  • Fulltime
Read More
Arrow Right