Business Support Associate Job at NTT DATA (Gurugram)

Business Support Associate

At NTT DATA, we know that with the right people on board, anything is possible. ...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Candidate should have a minimum of 2+ years’ experience in Chat support that required you to work regularly scheduled shifts
Possesses excellent verbal and written communication skills
Proficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools
2+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product
2+ months of experience in a role that required you to communicate (verbal/written) effectively in a professional/office setting
Typing speed of 35 wpm
Ready to work in complete night shifts
Any Graduation with English as a compulsory subject
Ability to sit at a desk/remote for extended periods
Proficient with MS Office suites and leading CRM tools such as Salesforce

Job Responsibility

Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email
Ensuring customer satisfaction and strive to meet service standards
Providing Outstanding customer service
Processing and logging incoming chats/emails into the CRM system
Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments
Communicating effectively and professionally with both internal and external customers to resolve questions and issues
Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team
Collaborating with management or other team members as appropriate to proactively address service issues and concerns
Analyse and clear inquiries of the Team and address it appropriately
Reaching out to various stakeholders for any further inquiry

Business Support Associate

The Business Support Associate role at NTT DATA involves providing exceptional c...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

minimum of 2+ years' experience in Chat support
excellent verbal and written communication skills
proficient experience using a computer with Windows PC applications
2+ months of experience in a role requiring attention to detail, accuracy, and accountability
typing speed of 35 wpm
ready to work in complete night shifts
any graduation with English as a compulsory subject
ability to sit at a desk/remote for extended periods
proficient with MS Office suites and leading CRM tools such as Salesforce

Job Responsibility

providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email
ensuring customer satisfaction and strive to meet service standards
processing and logging incoming chats/emails into the CRM system
identifying customer needs, forwarding, and escalating inquiries to relevant individuals and departments
communicating effectively and professionally with both internal and external customers to resolve questions and issues
developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team
collaborating with management or other team members as appropriate to proactively address service issues and concerns
analyze and clear inquiries of the Team and address it appropriately
reaching out to various stakeholders for any further inquiry
coordinating training and mentoring activities for new team members

Fulltime

Business Support Associate

We are looking for an outgoing customer service associate to assist our customer...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ability to swiftly gain customer confidence and trust
ability to maintain a sound knowledge of products and services
effective communicator
detail-oriented
motivated
excellent people skills

Job Responsibility

Assist customers with product inquiries in a swift, proficient, and friendly manner
address queries, concerns, and service issues by communicating in a professional, positive manner
apply multitasking skills by listening and responding to customers via calls/emails, navigating computers, documentation simultaneously
gain customer confidence and trust
maintain a sound knowledge of products and services

Business Support Associate

We are seeking a proactive and detail-oriented Business Support Associate with m...

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

2–3 years of experience in Administration / Coordination
Strong organizational and multitasking abilities
Proficiency in MS Office (Excel, Word, PowerPoint, Outlook)
Excellent verbal and written communication skills
Ability to work collaboratively across teams
Good time management and problem-solving skills
Experience working in a corporate environment preferred

Job Responsibility

Serve as the central point of contact for administrative and coordination activities
Manage schedules, meetings, and internal communications
Coordinate with internal stakeholders to ensure timely task completion
Maintain records, reports, and documentation
Support leadership with administrative and operational requirements
Ensure smooth office operations and compliance with internal processes
Schedule and coordinate meetings, appointments, and events
Prepare reports, presentations, and maintain documentation
Track action items and follow up with stakeholders for closure
Handle vendor coordination and basic procurement activities

Fulltime

Business Support Associate

The Business Support Associate role at NTT DATA involves providing exceptional c...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 2+ years’ experience in Chat support that required you to work regularly scheduled shifts
Possesses excellent verbal and written communication skills
Proficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools
2+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product
2+ months of experience in a role that required you to communicate (verbal/written) effectively in a professional/office setting
Typing speed of 35 wpm
Ready to work in complete night shifts
Any Graduation with English as a compulsory subject
Ability to sit at a desk/remote for extended periods
Proficient with MS Office suites and leading CRM tools such as Salesforce

Job Responsibility

Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email
Ensuring customer satisfaction and strive to meet service standards
Providing Outstanding customer service
Processing and logging incoming chats/emails into the CRM system
Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments
Communicating effectively and professionally with both internal and external customers to resolve questions and issues
Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team
Collaborating with management or other team members as appropriate to proactively address service issues and concerns
Analyse and clear inquiries of the Team and address it appropriately
Reaching out to various stakeholders for any further inquiry

Fulltime

Business Support Associate

The Business Support Associate role at NTT DATA involves providing exceptional c...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 2+ years’ experience in Chat support that required you to work regularly scheduled shifts
Possesses excellent verbal and written communication skills
Proficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools
2+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product
2+ months of experience in a role that required you to communicate (verbal/written) effectively in a professional/office setting
Typing speed of 35 wpm
Ready to work in complete night shifts
Any Graduation with English as a compulsory subject
Ability to sit at a desk/remote for extended periods
Proficient with MS Office suites and leading CRM tools such as Salesforce

Job Responsibility

Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email
Ensuring customer satisfaction and strive to meet service standards
Providing Outstanding customer service
Processing and logging incoming chats/emails into the CRM system
Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments
Communicating effectively and professionally with both internal and external customers to resolve questions and issues
Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team
Collaborating with management or other team members as appropriate to proactively address service issues and concerns
Analyse and clear inquiries of the Team and address it appropriately
Reaching out to various stakeholders for any further inquiry

Fulltime

New

Bpo Business Support Associate

Entry-level outbound sales role responsible for engaging Canada-based customers,...

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Graduate (flexible based on communication skills)
1–2 years of experience (freshers welcome
BPO/sales preferred)
Strong communication with neutral/clear English accent
Sales mindset with persuasive ability
Active listening and customer empathy
Resilience and ability to handle rejection
Basic system/CRM handling

Job Responsibility

Make high-volume outbound calls to prospective and existing customers
Promote telecom products (plans, upgrades, bundles, retention offers)
Understand customer needs and recommend tailored solutions
Achieve daily, weekly, and monthly sales targets
Handle objections and rejections professionally
Maintain accurate CRM records (calls, conversions, follow-ups)
Ensure compliance with scripts, quality, and process standards
Deliver strong customer experience while maximizing revenue

What we offer

Company-provided pick-up and drop facility (for night shifts)
Ongoing opportunities to GROW your career
Barrier-free learning with multiple self-learning tools
Inclusive working environment
Work-life balance
Career stability

Fulltime

New

Bpo Business Support Associate

Entry-level outbound sales role responsible for engaging Canada-based customers,...

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong communication with neutral/clear English accent
Sales mindset with persuasive ability
Active listening and customer empathy
Resilience and ability to handle rejection
Basic system/CRM handling
Graduate (flexible based on communication skills)
1–2 years of experience (freshers welcome
BPO/sales preferred)

Job Responsibility

Make high-volume outbound calls to prospective and existing customers
Promote telecom products (plans, upgrades, bundles, retention offers)
Understand customer needs and recommend tailored solutions
Achieve daily, weekly, and monthly sales targets
Handle objections and rejections professionally
Maintain accurate CRM records (calls, conversions, follow-ups)
Ensure compliance with scripts, quality, and process standards
Deliver strong customer experience while maximizing revenue

What we offer

Company-provided pick-up and drop facility (for night shifts)
Ongoing opportunities to GROW your career with barrier-free learning and multiple self-learning tools
Inclusive working environment
Being part of a global organization
Exposure to Fortune 500 clients and world-leading global technology partners
Network of over 40,000 smart and diverse colleagues across 57 countries
Work-life balance, career stability and inclusive culture (AmbitionBox Employee Choice Awards 2026 winner)

Fulltime

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