Business Support Assistant Job at Buckinghamshire Council (Beaconsfield)

Business Support Assistant

Buckinghamshire Council

Location:
United Kingdom , Beaconsfield

Category:
Office Administration

Contract Type:
Not provided

Salary:

25151.00 - 26313.00 GBP / Year

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Job Description:

We currently have an opportunity within our Adult Learning team for an experienced business support assistant to support in maintaining high levels of customer satisfaction for users of the centre. The successful post holder will support in ensuring the facility is safe, secure, clean and tidy and set up as necessary and ensuring that customers receive appropriate information and advice in a professional, timely and friendly manner. This post is integral in ensuring that full and complete information is collected, recorded and processed accurately and on time to meet the needs of the service and its funding bodies. This opportunity is Term Time Only (39 weeks a year), and is for 30 hours per week Monday - Friday 9.00am – 3.00pm. This post will be primarily based at Beaconsfield Adult Learning Centre but on occasion travel to other centres may be required.

Job Responsibility:

Provide a responsive ‘front of house’ and assist managers with monitoring of H&S checking within the centre, escalating any issues to a senior member of staff in an appropriate and timely way i.e. IT or premises issues
Undertake housekeeping tasks as appropriate, to assist with promotional displays, monitoring of notice boards in line with service policy
Receive and respond appropriately and effectively to, enquiries from staff and customers (in person, by telephone, webchat, email) and provide advice on enrolment, fees and next steps
Enter data accurately and in the correct format
enrolments, withdrawals and transfers, loaned device records
Use systems to obtain set reports (i.e. course starting/ course clashes), to provide accurate and relevant information to customers and managers.
Co-operate with and support service colleagues with preparation of documents, reports and other materials to a clear brief and to defined standards and timescales using established formats and software.
Make routine arrangements and bookings i.e. updating rooming diaries and liaise with Curriculum Coordinators to ensure all course cancellations and make-up sessions are booked as required.
Check and record stock levels (Stationary/ utility/ refreshments) and request necessary supplies to ensure equipment and materials are available to colleagues when required.
Follow established procedures for ordering resources, accept and check delivery of supplies, distributing accordingly.

Requirements:

Be able to manage and produce accurate data reports as required to support
Have experience of working with the public
Possess demonstrable experience of accurately maintaining records and tracking information across various Microsoft product an in-house systems
Possess good IT skills
Have the ability to work calmly and accurately under pressure
Possess excellent customer service skills
Possess the ability to ensure all paperwork is completed accurately to comply with any audit requirements
GCSE 9-4 (a-c) or equivalent Level 2 English and Maths (or working towards)

What we offer:

a fair and inclusive culture
the chance to really make a difference to those around you
health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
a unified voice through our Employee Representative Group
ongoing support, and the opportunity to develop and progress in your career with us
opportunities to take part in fun activities such as fundraising and social events
flexible and agile working arrangements
discounts on various Cafés, restaurants, shops
auto enrolment onto our generous Pension Scheme
opportunity to gain membership to Costco
discounted gym memberships
travel discounts with Arriva

Additional Information:

Job Posted:
March 22, 2026

Expiration:
March 31, 2026

Employment Type:

Parttime

Work Type:

On-site work

Buckinghamshire Council - All Job Offers

Job Link Share:

Business Support Assistant

Buckinghamshire Council

Location:
United Kingdom , Beaconsfield

Category:
Office Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 22, 2026

Expiration:
March 31, 2026

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