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Streets Chartered Accountants Logo Streets Chartered Accountants · Office Administration

Business Support and Operations Manager

United Kingdom, Exeter · Job Posted January 22, 2026
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Job Description

This is a hands-on, high-impact operational leadership role. You will be responsible for ensuring that the business functions effectively on a daily basis: work is completed, billed, collected and reported; teams are supported with strong processes and systems; and operational obstacles are identified and removed quickly. You will act as the central point of operational control for the office, providing the Managing Director with clear, accurate reporting and insight, while proactively implementing improvements to processes, systems and performance management. This role is ideal for someone who thrives on process, data, control and delivery, and who enjoys creating structure in a fast-paced, growing professional services environment.

Job Responsibility

  • Own the day-to-day operational running of the office, ensuring all support functions work together seamlessly
  • Ensure work is completed on time to enable accurate billing and prompt invoicing
  • Monitor and actively manage debtor reports, supporting revenue collection and cash flow
  • Track, manage and report on daily, weekly and monthly KPIs, ensuring performance standards are met
  • Identify operational bottlenecks and remove obstacles that prevent teams from performing at their best
  • Design, implement and continuously improve robust, scalable processes across the business
  • Set up controls, reporting and workflows that create visibility, accountability and consistency
  • Champion the effective use of systems and software, including identifying opportunities for new tools or automation to improve efficiency
  • Lead or support system changes, upgrades and process rollouts, ensuring adoption and compliance
  • Ensure the smooth running of the office, including holiday rotas, capacity planning and cover across departments
  • Oversee office budgets and expenditure, ensuring cost control and value for money
  • Coordinate facilities, front-of-house standards, compliance requirements and health & safety
  • Maintain strong oversight of administration, HR support, IT coordination and general business services
  • Support, organise and enable business support teams to perform effectively and consistently
  • Put in place performance monitoring, clear expectations and regular feedback
  • Foster a positive, high-energy office culture where people feel supported, valued and motivated
  • Ensure the team experience is considered — from practical support through to initiatives that make the office a great place to work
  • Act as a trusted operational partner to the Managing Director
  • Provide clear, timely and accurate management information, dashboards and insights
  • Respond quickly to ideas and initiatives from the MD, translating them into practical implementation plans
  • Support strategic projects and business improvements as the firm grows and evolves

Requirements

  • Proven experience in a business operations, practice management or central support role, ideally within accountancy or professional services
  • Strong understanding of billing, cash flow, debtor management and operational KPIs
  • Demonstrable experience designing, implementing and improving processes and controls
  • Highly organised with the ability to manage competing priorities while maintaining operational discipline
  • Strong analytical mindset with confidence using data to drive decisions and improvements
  • Technically confident, with strong Microsoft Office skills and experience working with practice management or business systems
  • Energetic, proactive and hands-on — someone who genuinely owns outcomes, not just tasks
  • Process-driven with a passion for structure, efficiency and continuous improvement
  • Commercially aware, with a clear understanding of how operations drive revenue and profitability
  • Confident communicator, able to influence at all levels and bring people with you through change
  • Resilient, adaptable and comfortable working in a growing, evolving business
  • Professional, trusted and responsive, with the credibility to act as the operational right-hand to the MD

What we offer

  • 23 days holiday plus bank holidays, plus an additional day for your birthday
  • Company pension scheme
  • Death in service cover
  • Agile working and some remote working (post-probation)
  • Personal Health Cash Plan (NHS top-up)
  • Rewards Gateway employee discounts
  • Friendly, professional and collaborative culture
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