Business Support Analyst

• Test requirements for new business implementations
• Identify automation opportunities
• Participation and management of projects related to business application needs
• Identifying technical errors to improve performance of remote business applications
• Assist in software installations and configurations
• Participate in workshops and follow-ups regarding business activities
• Asset Management Control
• Review user identities and work with applications Business Owner, Technical Owner and Access management to perform any required corrective / preventive actions
• Perform user account management tasks, such as creating, modifying, and deactivating user accounts
• Monitor and analyse IAM-related logs and reports to identify potential security issues or unauthorized access attempts
• Assign and revoke access rights as needed
• Ensure compliance with security standards and regulations
• Link external IT helpdesk support to local business needs
• Monitor and follow-up the activity performed by external IT Helpdesk service

• Minimum 1 year of experience in similar activities
• ServiceNow
• Active Directory
• Systematic, autonomous and logical thinking
• Microsoft Office 365
• English – Expert
• French – Notions
• Ability to work independently and in a team environment
• Good listening and questioning ability
• Ability to plan work ahead and to prioritize workload
• Respect the procedures, methodologies and directives
• Good learning skills
• Ability to travel within Portugal

French – Notions