Business Support Analyst Job at Old Dominion University (Norfolk)

Business Support Analyst

Old Dominion University

Location:
United States , Norfolk

Category:
Office Administration

Contract Type:
Not provided

Salary:

40000.00 - 45000.00 USD / Year

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Job Description:

This position will manage the entirety of the parking citation appeals process including notification of results, the second appeal process, customer follow-up, and proper documentation within parking management software. This position will be the primary point of contact for customers participating in the 3rd party customer program and will be responsible for establishing the accounts in the parking management system, providing technical assistance to participants, evaluating current processes and identifying improvements, and partnering with the Customer Service Manager and financial services team to ensure account accuracy.

Job Responsibility:

Manage the entirety of the parking citation appeals process including notification of results, the second appeal process, customer follow-up, and proper documentation within parking management software
Be the primary point of contact for customers participating in the 3rd party customer program
Be responsible for establishing the accounts in the parking management system, providing technical assistance to participants, evaluating current processes and identifying improvements, and partnering with the Customer Service Manager and financial services team to ensure account accuracy

Requirements:

Some knowledge of MS Office Software Applications
Some knowledge of T2 Flex Parking Management System (PMS), including some knowledge of database management and reporting, T2 Flexport Customer Portal, T2 Iris, Genetec Security Desk, DMV mainframe access, Offstreet Technologies Admin Portal or other similar related systems/software/applications
Excellent verbal and written skills
Excellent interpersonal skills with demonstrated ability to effectively work and communicate with customers
Good customer service skills, including problem solving, conflict resolution, and account relationship management
Superb keyboarding, grammar, spelling and proof reading skills
Considerable administrative experience in an office or university environment
Considerable experience managing data processes, information management, and reporting

Nice to have:

Expert with MS Office Software Applications
Expert Knowledge of T2 Flex Parking Management System (PMS), including knowledge of database management and reporting, T2 Flexport Customer Portal, T2 Iris, Genetec Security Desk, DMV mainframe access, Offstreet Technologies Admin Portal
Demonstrated project management experience to successfully on-board new customers and evaluate current processes and recommend opportunities to improve efficiencies
Ability to interpret, apply, and explain established policies and procedures
Demonstrated ability to effectively communicate and conduct in-person and over the phone training for external users of PMS

Additional Information:

Job Posted:
March 22, 2026

Expiration:
April 17, 2026

Employment Type:

Fulltime

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