Business Support Analyst

• Make high-volume outbound calls to prospective and existing customers
• Promote telecom products (plans, upgrades, bundles, retention offers)
• Understand customer needs and recommend tailored solutions
• Achieve daily, weekly, and monthly sales targets
• Handle objections and rejections professionally
• Maintain accurate CRM records (calls, conversions, follow-ups)
• Ensure compliance with scripts, quality, and process standards
• Deliver strong customer experience while maximizing revenue

• Strong communication with neutral/clear English accent
• Sales mindset with persuasive ability
• Active listening and customer empathy
• Resilience and ability to handle rejection
• Basic system/CRM handling
• Graduate (flexible based on communication skills)
• 0-2 years of experience (freshers welcome
• BPO/sales preferred)

BPO/sales experience

• Company-provided pick-up and drop facility (for night shifts)
• Barrier-free learning with multiple self-learning tools
• Inclusive working environment
• Exposure to Fortune 500 clients
• Global organization with network of over 40,000 colleagues across 57 countries