Business Support Analyst Job at NTT DATA (Gurugram)

Business Support Analyst

Entry-level outbound sales role responsible for engaging Canada-based customers,...

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong communication with neutral/clear English accent
Sales mindset with persuasive ability
Active listening and customer empathy
Resilience and ability to handle rejection
Basic system/CRM handling
Graduate (flexible based on communication skills)
0–2 years of experience (freshers welcome
BPO/sales preferred)

Job Responsibility

Make high-volume outbound calls to prospective and existing customers
Promote telecom products (plans, upgrades, bundles, retention offers)
Understand customer needs and recommend tailored solutions
Achieve daily, weekly, and monthly sales targets
Handle objections and rejections professionally
Maintain accurate CRM records (calls, conversions, follow-ups)
Ensure compliance with scripts, quality, and process standards
Deliver strong customer experience while maximizing revenue

What we offer

Company-provided pick-up and drop facility (for night shifts)

Fulltime

Business Support Analyst

Entry-level outbound sales role responsible for engaging Canada-based customers,...

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong communication with neutral/clear English accent
Sales mindset with persuasive ability
Active listening and customer empathy
Resilience and ability to handle rejection
Basic system/CRM handling
Graduate (flexible based on communication skills)
0–2 years of experience (freshers welcome
BPO/sales preferred)

Job Responsibility

Make high-volume outbound calls to prospective and existing customers
Promote telecom products (plans, upgrades, bundles, retention offers)
Understand customer needs and recommend tailored solutions
Achieve daily, weekly, and monthly sales targets
Handle objections and rejections professionally
Maintain accurate CRM records (calls, conversions, follow-ups)
Ensure compliance with scripts, quality, and process standards
Deliver strong customer experience while maximizing revenue

What we offer

Company-provided pick-up and drop facility (for night shifts)

Fulltime

Business Support Analyst

Entry-level outbound sales role responsible for engaging Canada-based customers,...

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong communication with neutral/clear English accent
Sales mindset with persuasive ability
Active listening and customer empathy
Resilience and ability to handle rejection
Basic system/CRM handling
Graduate (flexible based on communication skills)
0–2 years of experience (freshers welcome
BPO/sales preferred)

Job Responsibility

Make high-volume outbound calls to prospective and existing customers
Promote telecom products (plans, upgrades, bundles, retention offers)
Understand customer needs and recommend tailored solutions
Achieve daily, weekly, and monthly sales targets
Handle objections and rejections professionally
Maintain accurate CRM records (calls, conversions, follow-ups)
Ensure compliance with scripts, quality, and process standards
Deliver strong customer experience while maximizing revenue

What we offer

Company-provided pick-up and drop facility (for night shifts)
Ongoing opportunities to GROW your career
Barrier-free learning with multiple self-learning tools
Inclusive working environment
Exposure to Fortune 500 clients and world-leading global technology partners
Work with a network of over 40,000 smart and diverse colleagues across 57 countries
Work‑life balance, career stability and an inclusive culture

Fulltime

Business Support Analyst

Entry-level outbound sales role responsible for engaging Canada-based customers,...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong communication with neutral/clear English accent
Sales mindset with persuasive ability
Active listening and customer empathy
Resilience and ability to handle rejection
Basic system/CRM handling
Graduate (flexible based on communication skills)
0–2 years of experience (freshers welcome
BPO/sales preferred)

Job Responsibility

Make high-volume outbound calls to prospective and existing customers
Promote telecom products (plans, upgrades, bundles, retention offers)
Understand customer needs and recommend tailored solutions
Achieve daily, weekly, and monthly sales targets
Handle objections and rejections professionally
Maintain accurate CRM records (calls, conversions, follow-ups)
Ensure compliance with scripts, quality, and process standards
Deliver strong customer experience while maximizing revenue

What we offer

Company-provided pick-up and drop facility (for night shifts)
Shift Timing: US–Canada Shift (Night Shift – aligned to North American time zones)
Working Hours: 10 hours per shift (including breaks as per company policy)
Work Mode: 100% Work from Office

Fulltime

Business Support Analyst

Entry-level outbound sales role responsible for engaging Canada-based customers,...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong communication with neutral/clear English accent
Sales mindset with persuasive ability
Active listening and customer empathy
Resilience and ability to handle rejection
Basic system/CRM handling
Graduate (flexible based on communication skills)
0–2 years of experience (freshers welcome
BPO/sales preferred)

Job Responsibility

Make high-volume outbound calls to prospective and existing customers
Promote telecom products (plans, upgrades, bundles, retention offers)
Understand customer needs and recommend tailored solutions
Achieve daily, weekly, and monthly sales targets
Handle objections and rejections professionally
Maintain accurate CRM records (calls, conversions, follow-ups)
Ensure compliance with scripts, quality, and process standards
Deliver strong customer experience while maximizing revenue

What we offer

Company-provided pick-up and drop facility (for night shifts)
Ongoing opportunities to grow career
barrier-free learning with multiple self-learning tools
Inclusive working environment
Exposure to Fortune 500 clients and world-leading global technology partners
Network of over 40,000 smart and diverse colleagues across 57 countries

Fulltime

Business Support Analyst

Role combining individual sales contribution with team support responsibilities ...

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong sales experience (telecom/BPO preferred)
Excellent communication skills
Coaching and mentoring ability
Strong objection handling skills
Ability to multitask under pressure
2–5 years in international BPO/sales
SME/team handling experience preferred

Job Responsibility

Handle complex and high-value sales calls
Act as SME and provide floor support to agents
Coach and mentor team members
Monitor call quality and provide feedback
Assist in onboarding and training
Track team and individual performance
Handle escalations and critical cases
Support reporting and dashboards

What we offer

Company-provided pick-up and drop facility (for night shifts)
Barrier-free learning with multiple self-learning tools
Inclusive working environment
Exposure to Fortune 500 clients and global technology partners

Fulltime

Business Support Analyst

Role combining individual sales contribution with team support responsibilities ...

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong sales experience (telecom/BPO preferred)
Excellent communication skills
Coaching and mentoring ability
Strong objection handling skills
Ability to multitask under pressure
2–5 years in international BPO/sales
SME/team handling experience preferred

Job Responsibility

Handle complex and high-value sales calls
Act as SME and provide floor support to agents
Coach and mentor team members
Monitor call quality and provide feedback
Assist in onboarding and training
Track team and individual performance
Handle escalations and critical cases
Support reporting and dashboards

What we offer

Company-provided pick-up and drop facility (for night shifts)

Fulltime

Business Support Analyst

Our Case Managers deliver a superior customer experience to the distribution cha...

Location

India , Hyderabad

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

2+ years of professional work experience interacting with customers in life insurance and/or annuity fields
Experience working in a production or processing environment with strong attention to accuracy and quality
Passion for working for a company with a cause-driven culture
Bachelors/ Masters Degree preferred
Must be able to successfully pass a background check that may include fingerprinting

Job Responsibility

Deliver a superior customer experience to the distribution channels—agents and agencies—by ensuring life insurance applications are processed with speed, accuracy, and a strong commitment to service
Operate within a high-volume production environment focused on administrative record keeping, application review, and workflow management to support efficient policy processing

Fulltime

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