Business Support Analyst

• Provide advanced support for ERP applications and connected systems, troubleshooting issues and helping business teams maintain efficient operations across finance, supply chain, project, and asset management areas
• Manage escalated application incidents and service requests, delivering Level 2 support while coordinating timely resolutions with internal technology teams
• Partner with stakeholders to evaluate business needs, define improvement opportunities, and recommend practical changes that increase system value and user adoption
• Contribute to application updates, enhancements, and external system integrations by assisting with analysis, planning, testing, and implementation activities
• Prepare clear functional and technical documentation, including process guides, support materials, and knowledge resources for users and internal support teams
• Support user acceptance testing by organizing test activities, validating outcomes, and documenting issues to help ensure successful solution delivery
• Deliver training and ongoing guidance to end users and key business contacts to build confidence and improve effective use of application features
• Follow established change control and service management practices while supporting application activity across development, test, and production environments
• Work with applications, infrastructure, and service desk teams to resolve cross-functional issues and maintain dependable application performance
• Assist with audit-related reviews and corrective action efforts by helping address application controls, documentation needs, and identified gaps

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related discipline, or equivalent practical experience
• At least 3 years of experience supporting ERP applications in a business environment
• Working knowledge of business processes spanning finance, supply chain, project operations, and maintenance or asset management
• Experience supporting system enhancements, upgrades, and integrations with third-party applications
• Ability to create functional specifications, technical documentation, and process materials with strong attention to detail
• Hands-on experience with user acceptance testing, change management procedures, and application support across multiple environments
• Strong analytical, troubleshooting, and problem-solving skills, along with the ability to communicate effectively with both technical teams and business users

Experience with end-user training, application configuration or maintenance, and knowledge of IT controls or audit remediation

• Medical, vision, dental, and life and disability insurance
• Enrollment in company 401(k) plan