Business Support Analyst Job at NTT DATA (Gurugram)

New

Business Support Analyst

Role combining individual sales contribution with team support responsibilities ...

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong sales experience (telecom/BPO preferred)
Excellent communication skills
Coaching and mentoring ability
Strong objection handling skills
Ability to multitask under pressure
2–5 years in international BPO/sales
SME/team handling experience preferred

Job Responsibility

Handle complex and high-value sales calls
Act as SME and provide floor support to agents
Coach and mentor team members
Monitor call quality and provide feedback
Assist in onboarding and training
Track team and individual performance
Handle escalations and critical cases
Support reporting and dashboards

What we offer

Company-provided pick-up and drop facility (for night shifts)
Barrier-free learning with multiple self-learning tools
Inclusive working environment
Exposure to Fortune 500 clients and global technology partners

Fulltime

Business Support Analyst

Our Case Managers deliver a superior customer experience to the distribution cha...

Location

India , Hyderabad

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

2+ years of professional work experience interacting with customers in life insurance and/or annuity fields
Experience working in a production or processing environment with strong attention to accuracy and quality
Passion for working for a company with a cause-driven culture
Bachelors/ Masters Degree preferred
Must be able to successfully pass a background check that may include fingerprinting

Job Responsibility

Deliver a superior customer experience to the distribution channels—agents and agencies—by ensuring life insurance applications are processed with speed, accuracy, and a strong commitment to service
Operate within a high-volume production environment focused on administrative record keeping, application review, and workflow management to support efficient policy processing

Fulltime

Business Support Analyst

We are looking for a Business Support Analyst to support and improve enterprise ...

Location

United States , Kershaw

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related discipline, or equivalent practical experience
At least 3 years of experience supporting ERP applications in a business environment
Working knowledge of business processes spanning finance, supply chain, project operations, and maintenance or asset management
Experience supporting system enhancements, upgrades, and integrations with third-party applications
Ability to create functional specifications, technical documentation, and process materials with strong attention to detail
Hands-on experience with user acceptance testing, change management procedures, and application support across multiple environments
Strong analytical, troubleshooting, and problem-solving skills, along with the ability to communicate effectively with both technical teams and business users

Job Responsibility

Provide advanced support for ERP applications and connected systems, troubleshooting issues and helping business teams maintain efficient operations across finance, supply chain, project, and asset management areas
Manage escalated application incidents and service requests, delivering Level 2 support while coordinating timely resolutions with internal technology teams
Partner with stakeholders to evaluate business needs, define improvement opportunities, and recommend practical changes that increase system value and user adoption
Contribute to application updates, enhancements, and external system integrations by assisting with analysis, planning, testing, and implementation activities
Prepare clear functional and technical documentation, including process guides, support materials, and knowledge resources for users and internal support teams
Support user acceptance testing by organizing test activities, validating outcomes, and documenting issues to help ensure successful solution delivery
Deliver training and ongoing guidance to end users and key business contacts to build confidence and improve effective use of application features
Follow established change control and service management practices while supporting application activity across development, test, and production environments
Work with applications, infrastructure, and service desk teams to resolve cross-functional issues and maintain dependable application performance
Assist with audit-related reviews and corrective action efforts by helping address application controls, documentation needs, and identified gaps

What we offer

Medical, vision, dental, and life and disability insurance
Enrollment in company 401(k) plan

Fulltime

Business Support Analyst

We are recruiting a Business Support Analyst to support a global operation withi...

Location

United Kingdom , Desford

Salary:

Not provided

Outsource UK

Expiration Date

Until further notice

Requirements

Experience with orders and invoicing
Strong SAP or CMOPS experience
Salesforce experience
Minimum 2+ years’ industry experience automotive/manufacturing also considered
This is a business role, not an IT role
We are looking for experience working with customers, business partners, etc.
Degree preferred (Business, Supply Chain, IT, Engineering, or similar)

Job Responsibility

Support a global operation within the construction and mining equipment sector
Handling system tickets
Supporting international stakeholders with orders, invoicing, and system queries

Senior Business Analyst-Business Development Support

As a Senior Business Analyst at Capital One, you will apply your strategic and a...

Location

United States , Chicago; McLean; Riverwoods

Salary:

101100.00 - 126900.00 USD / Year

Capital One

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)
At least 1 year of experience in analysis
Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
1+ years of experience in Statistical model building
1+ years of experience in market research
1+ years of experience in SQL querying
2+ years of experience in business analysis
1+ years of experience in consulting

Job Responsibility

Assists in identifying, assessing and capitalize on growth opportunities for the organization
Working collaboratively with various client-facing teams—including Business Development, Product Managers, Operations, and multiple levels of management
Offer strategic and tactical support in identifying and developing new or improved business opportunities
Take a lead role in thought leadership by conducting in-depth analyses of operational activities, exploring solution options, assessing risks, and supporting the Implementation of business strategies and opportunities
Analysis: Identify business challenges and opportunities for improvement and solve for them using analysis to make strategic or tactical recommendations
Product: Perform modeling/analytics to assist new product and pricing strategies for various lending products
Marketing: Support direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Help build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go to market strategies
Credit Risk: Support step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
Execution: Involve problem frame-works, develop hypotheses, test and analysis, solution development, scope operational feasibility, lead implementation efforts and develop a monitoring plan
Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service and profitability

What we offer

comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)

Fulltime

Bpo Business Support Analyst

Entry-level outbound sales role responsible for engaging Canada-based customers,...

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong communication with neutral/clear English accent
Sales mindset with persuasive ability
Active listening and customer empathy
Resilience and ability to handle rejection
Basic system/CRM handling
Graduate (flexible based on communication skills)
0–2 years of experience (freshers welcome
BPO/sales preferred)

Job Responsibility

Make high-volume outbound calls to prospective and existing customers
Promote telecom products (plans, upgrades, bundles, retention offers)
Understand customer needs and recommend tailored solutions
Achieve daily, weekly, and monthly sales targets
Handle objections and rejections professionally
Maintain accurate CRM records (calls, conversions, follow-ups)
Ensure compliance with scripts, quality, and process standards
Deliver strong customer experience while maximizing revenue

What we offer

Company-provided pick-up and drop facility (for night shifts)

Fulltime

Business Analyst Support Manager

Unilever is the place where you can bring your purpose to life with the work tha...

Location

Thailand , Bangkok

Salary:

Not provided

Unilever

Expiration Date

Until further notice

Requirements

Bachelor’s degree in any field
Strong understanding of the Order‑to‑Cash (O2C) process within Customer Development (CD) or sales technology environments
Solid grasp of modern technologies, including data science, artificial intelligence, and automation tools

Job Responsibility

Establish and manage L1 and L2+ support frameworks, ensuring incident resolution, vulnerability management, and production governance across distributor management systems
Lead gap analysis, pilot implementations, and UAT planning for DMS change request/rollout
build stakeholder trust and drive user adoption through market immersion and change management initiatives
Act as approver for production hotfixes and change requests
lead incident review cadences and risk/remedy discussions to ensure platform stability
Design resolution approaches with cross-functional teams (Market, IT)
manage vendor relationships and performance benchmarking for scalability
Understand distributor trade operations and order-to-cash flows to translate business requirements into platform solutions
conduct design forums and workshop facilitation
Own end-to-end product lifecycle for DMS solutions from requirements through deployment, optimization, and continuous improvement

Fulltime

New

Business Support Senior Analyst

Role combining individual sales contribution with team support responsibilities ...

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

2–5 years in international BPO/sales
SME/team handling experience preferred
Strong sales experience (telecom/BPO preferred)
Excellent communication skills
Coaching and mentoring ability
Strong objection handling skills
Ability to multitask under pressure

Job Responsibility

Handle complex and high-value sales calls
Act as SME and provide floor support to agents
Coach and mentor team members
Monitor call quality and provide feedback
Assist in onboarding and training
Track team and individual performance
Handle escalations and critical cases
Support reporting and dashboards

What we offer

Company-provided pick-up and drop facility (for night shifts)
Ongoing opportunities to GROW your career
barrier-free learning with multiple self-learning tools available
Being part of a global organization where you can BELONG
Being part of a team where you can make a DIFFERENCE
Being part of a global PIONEER

Fulltime

Select Country

Business Support Analyst

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?

Business Support Analyst

Business Support Analyst

Business Support Analyst

Business Support Analyst

Business Support Analyst

Senior Business Analyst-Business Development Support

Bpo Business Support Analyst

Business Analyst Support Manager

Business Support Senior Analyst

Our AI answers in your language