Business Support & Analysis Manager Job at Randstad (Budapest)

Manager, Business Analysis and Agile Delivery

We're looking for an experienced people leader with strong Agile delivery expert...

Location

United States , Charlotte

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

8+ years in business analysis, Agile delivery, and/or data-focused project management
3+ years of direct people management
Proven success leading Agile teams (Scrum or Kanban) and scaling Agile practices across multiple initiatives
Solid understanding of data engineering, BI, and analytics ecosystems
Experience mentoring and developing talent
Strong communication skills with the ability to influence and align stakeholders at all levels
Expertise in Jira, Confluence, Azure DevOps, or similar project management tools
Ability to manage multiple priorities in a fast-paced, matrixed environment
Bachelor's degree in Information Systems, Data Analytics, or related field

Job Responsibility

Lead, inspire, and grow a team of Business Analysts and Scrum Masters
Provide coaching and performance management
Oversee requirements gathering, documentation, and translation of business needs into technical solutions
Drive adoption of Agile best practices
Act as an escalation point for project issues, scope alignment, and cross-functional dependencies
Collaborate with engineering, product, and business stakeholders
Standardize and continuously improve BA and Scrum Master processes
Balance team capacity and prioritize work
Support talent acquisition, onboarding, and career development

Fulltime

Manager, Business Analysis & Agile Delivery – Global Data Engineering & BI

We're looking for an experienced people leader with strong Agile delivery expert...

Location

United States of America , Charlotte

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

8+ years in business analysis, Agile delivery, and/or data-focused project management
3+ years of direct people management
Proven success leading Agile teams (Scrum or Kanban) and scaling Agile practices across multiple initiatives
Solid understanding of data engineering, BI, and analytics ecosystems
Experience mentoring and developing talent, with a passion for building team capabilities
Strong communication skills with the ability to influence and align stakeholders at all levels
Expertise in Jira, Confluence, Azure DevOps, or similar project management tools
Ability to manage multiple priorities in a fast-paced, matrixed environment
Bachelor's degree in Information Systems, Data Analytics, or related field

Job Responsibility

Lead, inspire, and grow a team of Business Analysts and Scrum Masters
Provide coaching and performance management, helping team members develop career paths and strengthen their skills
Oversee requirements gathering, documentation, and translation of business needs into technical solutions across multiple data and BI initiatives
Drive adoption of Agile best practices and ensure consistent delivery approaches across teams
Act as an escalation point for project issues, scope alignment, and cross-functional dependencies
Collaborate with engineering, product, and business stakeholders to deliver high-quality solutions on time
Standardize and continuously improve BA and Scrum Master processes, templates, and tool usage
Balance team capacity and prioritize work to focus on the highest-value initiatives
Support talent acquisition, onboarding, and career development within the BA and Scrum Master community

Fulltime

Sr. Business Analysis Manager

This role favors the extremely analytical. T-Mobile for Business Marketing is lo...

Location

United States , Bellevue; Overland Park; Frisco

Salary:

96700.00 - 174400.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree with a Quantitative concentration (business, finance, engineering, economics, statistics)
7 or more years of experience: Progressive experience in a financial, business and/or operational analysis role
2 or more years of experience: Familiarity with TFB data structure (Price Plans, Offers, Devices, etc.)
Fluent in SQL: Ability to develop new code and interpret/manipulate existing queries for Teradata, Azure, etc.
MS Excel: Advanced user - formulas, pivot tables, graphing, data connections, automation
Power BI or Similar: Report building and automation (Preferred)
Extreme Attention to Detail and Accuracy: Make quality checks and consistency a priority
Communication
At least 18 years of age
Legally authorized to work in the United States

Job Responsibility

Collaborate with internal customers and data support teams to investigate sources and analyze data needed to produce business insights
Support Marketing decision makers with accurate and timely reporting at a level of detail that is insightful enough to drive critical decisions, both in a recurring and ad-hoc manner
Act as team’s SQL SME by helping team develop and manipulate moderate to complex queries needed to analyze the business
Analyze complex data sets and organize in a digestible format for customers
Continually look for ways to improve data processes and drive implementation of improvements
Automate select recurring analysis using Power BI or similar tools
Construct executive level presentations and present complex analytical findings in clear, concise, and decision-impacting manner
Develop and manage positive client relationships in a collaborative team environment

What we offer

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave

Fulltime

Sr Business Analysis Manager

The Customer Care Demand Planning Team within the Consumer Group organization is...

Location

United States , Bellevue

Salary:

Not provided

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree Data analysis, data science, decision science, similar quantitative fields or equivalent practical experience
Strong Financial Modeling skills
Proven experience with Business Case development
7+ years in an analytical role
Proficiency in Microsoft Office with an emphasis on Excel
Project Management experience
Advanced Excel skills
SQL/ Teradata / Relational Database experience
Experience with the development of mathematical models
Some knowledge of statistics

Job Responsibility

Construct complex models to drive long range forecasts, staffing recommendations, and strategic decisions
Perform post-mortem analyses to determine effect of key business decisions
Extract the big picture from detailed analysis, formulate robust conclusions, and prepare presentations and models to support conclusions of key drivers of performance
Act as a leader within project teams to identify risks and opportunities and align to organizational goals
Develop Executive Level presentations and influence leadership through fact-based analysis
Build strong cross-functional relationships and partner with Customer Experience, Marketing, and other support teams
Collaborate with Insights & Analytics and Forecasting teams to drive continuous process improvement
Coach, mentor, and develop members of the Resource Planning team

What we offer

Medical insurance
Dental insurance
Vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave

Fulltime

Technology finance, procurement & business support

The Technology Finance, Procurement & Business Support (AVP) is an intermediate-...

Location

Indonesia , Jakarta

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years of experience in business analysis or systems analysis
Demonstrated ability to effectively use complex analytical, interpretive and problem-solving techniques
Proven interpersonal, diplomatic and influencing skills
Consistently demonstrate clear and concise written and verbal communication
Bachelor's degree/University degree or equivalent experience

Job Responsibility

Define business, financial, and operations requirements and systems goals through partnership with decision makers, systems owners and end users
Identify and establish scope and parameters of systems analysis to define outcome criteria and measure-taking actions
Analyze business processes, gaps in capabilities, as well as appropriate data sources, interfaces and process changes required to address capability gaps
Generate and compile reports based on findings, including probable causes and potential solutions to systems issues
Provide advice and counsel related to technology or operations of the business, ensure essential procedures are followed and contribute to defining standards
Filter, prioritize and validate potentially complex material from multiple sources and perform other duties and functions as assigned
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

Business Analyst – Document Management

Location

United States , Columbus; Mason

Salary:

75000.00 - 95000.00 USD / Year

DigiTech Partners

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business Administration, Information Systems, or a related field (preferred)
Minimum of 5 years of experience as a Business Analyst, with a focus on Document Management
Proven experience working with government projects and processes
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Detail-oriented with the ability to manage multiple tasks simultaneously
Familiarity with industry-standard document management tools and systems
Proficient in electronic document management systems
Experience in organizing, categorizing, and maintaining electronic documents
Knowledge of best practices in electronic document control

Job Responsibility

Collaborate with stakeholders to gather and document business requirements for document management processes
Analyze existing document management systems and processes, identifying areas for improvement and optimization
Design, develop, and implement document management solutions that meet business needs and compliance requirements
Conduct thorough testing and quality assurance of document management systems and processes
Provide training and support to end-users on document management best practices
Stay informed about industry trends and best practices in document management and make recommendations for continuous improvement
Work closely with government agencies to understand their specific document management needs and ensure compliance with regulatory requirements
Collaborate with cross-functional teams, including IT, to integrate document management solutions with other business systems
Generate and maintain comprehensive documentation for all aspects of document management processes

What we offer

401(k) with company matching
Dental Insurance
Flexible schedule
Flexible spending account
Health insurance
Paid time off
Vision insurance

Fulltime

Manager, Customer Support

As the Manager, Customer Support, you'll lead the leads—managing 3-5 offshore te...

Location

United States

Salary:

118200.00 - 139440.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

5+ years of people management experience with at least 3+ years managing manager-level direct reports (team leads, supervisors, or shift managers) in customer support, service operations, or similar user-facing teams, ideally in a tech-forward or high-growth environment
Experience managing offshore teams in the Philippines or similar Asia-Pacific markets required, including managing teams working US business hours across significant time zones with cultural awareness and strong remote leadership practices
Available for flexible hours including early morning shift coverage, sometimes starting as early as 6am for team meetings, handoffs, and operational support
Proven operator who has owned team performance, designed workflows, and improved processes using data and user feedback
Experienced working with Zendesk for daily operations and using data visualization tools (Sigma, Tableau, or Looker) to monitor performance, analyze trends, and inform decision-making
Strong pattern recognition skills—able to identify recurring operational issues from support data, connect them to broader trends, and translate insights into actionable recommendations for product, marketing, and cross-functional teams
Skilled at guiding teams through significant change—new tools, new processes, new expectations—with clarity, empathy, and structured change management
Experienced at building mechanisms to track KPIs (CSAT, SLAs, productivity, cost per contact), measure user satisfaction, and drive continuous improvement
Clear communicator who provides context, sets expectations, and delivers direct, actionable feedback to managers and team members
Hands-on leader who can flex across levels: coaching individual contributors, developing leads, running daily operations, and contributing to cross-functional strategy

Job Responsibility

Lead and develop a team of 3-5 offshore customer support leads (manager-level reports) who oversee chat and email support operations across distributed teams
Provide early morning shift coverage and leadership presence, ensuring smooth handoffs and operational continuity across time zones
Establish clear expectations, KPIs (e.g., CSAT, first reply and resolution SLAs, productivity), and operating rhythms that improve team performance and user satisfaction
Build and maintain mechanisms that track key metrics, surface issues early, and support continuous improvement across processes and workflows
Identify patterns from day-to-day operations and user feedback, translating them into insights and recommendations for product, marketing, supply chain, and operations teams
Guide the thoughtful adoption of AI and automation, including creation and maintenance of knowledge systems and SOPs for both human agents and AI copilots
Partner with Product, Engineering, and Operations to escalate issues, share insights, and ensure support feedback shapes product and experience improvements
Own capacity planning, scheduling, and resource allocation to ensure coverage and performance during periods of rapid growth
Coach and develop support specialists and leads, creating accountability systems and growth paths that raise overall team capability
Champion the voice of the customer by surfacing trends, insights, and actionable feedback that inform product and business decisions

What we offer

Competitive salary with equity and bonus opportunities
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Fulltime

Manager, Business Analysts & Scrum Masters

We seek a results-driven and collaborative Manager to lead our team of Business ...

Location

United States of America , Charlotte

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

8+ years of experience in business analysis, agile project delivery, and/or data-focused project management, including 3+ years in a leadership or managerial role
Solid understanding of data engineering, business intelligence, and analytics ecosystems
Proven expertise in Agile/Scrum methodologies and experience leading Scrum teams
Strong interpersonal and communication skills with the ability to manage stakeholders at all levels
Experience in defining and standardizing BA and agile practices
Proficiency in project management tools such as Jira, Confluence, or Azure DevOps
A passion for mentoring and developing team members while promoting a culture of accountability and continuous improvement
Strong organizational skills, with the ability to manage multiple initiatives and teams in a fast-paced environment
Bachelor’s degree in information systems, Data Analytics, or a related field. Advanced degrees or certifications (CSM, PMI-ACP, CBAP) are a plus

Job Responsibility

Lead, coach, and develop a team of Business Analysts and Scrum Masters, fostering a high-performing and engaged team culture
Oversee the team in requirements gathering, documentation, and translation of business needs into technical deliverables across various data and BI initiatives
Ensure effective implementation of agile delivery practices and cross-team coordination
Serve as an escalation point for project issues, scope clarity, and cross-functional alignment
Collaborate with data engineers, product owners, and business stakeholders to ensure the timely delivery of high-quality solutions
Drive process improvements and standardization of BA and Scrum Master practices across projects
Monitor team capacity and resource allocation to balance workload and prioritize high-value initiatives
Ensure continuous alignment with strategic business goals and technology roadmaps
Promote stakeholder engagement and serve as a trusted partner in solution delivery
Support hiring, onboarding, and development of BAs and Scrum Masters to build organizational capability

Fulltime

Business Support & Analysis Manager

Randstad

Location:
Hungary , Budapest

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 23, 2026

Expiration:
March 07, 2026

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