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Business Support Administrator

morson.com Logo

Morson Talent

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Location:
United Kingdom , Lincoln

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

15.67 GBP / Hour
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Job Description:

In this role, you will support the delivery of our clients customer satisfaction surveys across their global service network, ensuring timely responses to customer requirements and driving optimal system performance. You’ll collaborate with third-party survey providers and client-facing teams worldwide to identify survey opportunities and champion quality initiatives.

Job Responsibility:

  • Lead planning, implementation, and evaluation of customer satisfaction survey requests using Salesforce and other systems
  • Coordinate follow-up actions from survey requests and liaise with stakeholders
  • Prepare presentations and manage documents and instructions
  • Analyse customer data to generate insights and recommendations
  • Administer and oversee the survey process while gathering information for reporting and presentations

Requirements:

  • Experience in business administration, customer quality, or a related role
  • Strong stakeholder management and collaboration skills
  • Proficiency in MS Office applications
  • Problem-solving mindset with drive for continuous improvement
  • Ability to work independently and manage multiple priorities
  • Interest in customer management and a customer-focused approach
What we offer:
  • Hybrid working and flexible hours
  • Gain experience in a market-leading engineering and energy provider
  • Professional growth and career development opportunities
  • Work within a diverse and inclusive team

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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